Warranty Hub Housing Troubleshooting Engineer

Job Description

Job Description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Position Summary

• Client is looking for a Warranty Hub Housing Troubleshooting Engineers to support warranty analysis and issue resolution using GIMS (Global Issue Management System).
• This role focuses on identifying, analyzing, and resolving housing-related warranty concerns, ensuring rapid containment and long-term corrective actions.
• The position sits at the intersection of warranty, quality, and engineering, making it ideal for junior-to-mid engineers looking to grow technical and analytical expertise within a global automotive OEM.

Key Responsibilities

• Monitor and analyze warranty claims and field data related to hub housing and associated components
• Use GIMS to track issues, document root cause investigations, and manage corrective actions
• Perform failure analysis and troubleshooting on returned parts and field reports
• Collaborate with design, manufacturing, quality, and supplier teams to identify root causes
• Support development and validation of containment, corrective, and preventive actions (CAPA)
• Prepare technical summaries, dashboards, and reports for management review
• Support plant visits, teardown activities, and supplier investigations as required

Required Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Automotive Engineering, or similar discipline
• 1–4 years of experience in warranty, quality, manufacturing, or engineering support roles
• Basic understanding of automotive systems and components, particularly housings or structural parts
• Experience or exposure to warranty systems or issue tracking tools (GIMS preferred)
• Strong analytical and data interpretation skills

Preferred Qualifications

• Experience working with field/warranty data analysis
• Familiarity with RCA, 8D problem-solving methodologies
• Exposure to manufacturing processes (casting, machining, assembly)
• Understanding of supplier quality processes
• Automotive OEM or Tier 1 supplier experience

Key Competencies

• Structured problem-solving
• Attention to detail
• Technical curiosity and learning mindset
• Effective written and verbal communication
• Ability to work in a fast-paced, issue-driven environment

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.