Lead Monitor Technician St. Francis Medical Center

TeleTech Station Lead

On a daily basis, leads the operations of the TeleTech Station. Supervises personnel assigned to the Station, including delegating assignments, organizing workflow, orienting new staff, training job functions, and resolving problems. According to established policies and procedures, provides continuous monitor observation and rhythm strip documentation. As a member of the nursing unit, conducts self to promote an organized and positive environment.

Employment Qualifications:

Work requires the ability to read, write, comprehend, and communicate as normally acquired through completion of high school in order to fulfill essential job functions. Work requires an understanding of department and hospital policies, procedures, and schedules, and a basic knowledge of medical terminology usually acquired through three to six month on-the-job experience. Work requires training in cardiac monitoring and documentation; an 85% score on Basic Arrhythmia test, competency on skills checklist, and CPR certification. ACLS certification preferred. 6-12 months leadership/supervisory experience preferred.

Essential Job Functions:

Cardiac Monitoring:

Provides continuous cardiac monitor observation.

Documents and interprets rhythm strips for each patient every 4 hours. Ensures that all cardiac telemetry monitoring equipment is in working order at all times. Performs quality control tests on cardiac monitors as directed.

Informs the appropriate nurse of changes in cardiac rhythm/documents rhythm strip.

Checks lead daily for adverse reactions. Informs the appropriate nurse of possible lead placement problems with monitor tracing. Positions and handles patients lead replacement problems with monitor tracing. Provides protection in accordance with prescribed safety standards; maintains an awareness of the patient's physical and emotional condition, recognizing and reporting any adverse reactions.

Flags monitor appropriately, i.e., pt off floor. Assures telemetry channel is properly identified with room/bed number and patient's name.

Follows proper procedure during Code Blue situations. Notifies the appropriate nurse to check the patient; calls the code when it is certain that it is a code. Ensures the event is recorded continuously at the central station until the patient is connected to the bedside defibrillator.

Remote Sitter Monitor Technician:

Demonstrates understanding and proficiency of the use of the "AvaSys Tele Sitter Solution" software.

Maintains visual observation at all times. Verbally redirects patient over digital 2-way audio device that is in patient room. Immediately summons the nursing staff if the patient requires assistance.

Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN.

Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment. Arranges meal break times with nurse and informs the Nursing Supervisor prior to leaving monitoring station for any reason so that relief may be provided to ensure constant patient observation.

Provides patient with explanations as necessary, but does not counsel or provide opinions.

Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.

Participates in a collaborative identification and reporting of patient safety issues. Assure patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to Charge Nurse.

Lead Responsibilities:

On a daily basis, leads the operations of the TeleTech Station. Supervises personnel assigned to the Station, including delegating assignments, organizing workflow, orienting new staff, training job functions, and resolving problems. Plans in-service educational programs for staff.

Does all scheduling for unit and meets with the nurse manager for final postings.

Communicates effectively with physicians, staff and patients. Obtains information accurately and efficiently.

Performs data entry via computer keyboard and mouse.

Utilizes medical terminology in the determination of the procedure type. Trouble shoots problems and stays abreast of new Phillips protocols and communicates with the nurse manager any and all concerns

Participates with the Nurse Manager in the employee evaluation program (PIP); completes initial 90-day evaluations on all employees

Maintains all equipment and supplies for the scheduling office; inventories and orders supplies.

Reports immediately any malfunction, necessary adjustments or repairs of equipment to nurse manager.

Tracks trends in patient care noticing and reporting recurrent issues to the nurse manager.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age and needs of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development of the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in the unit's departmental policies and procedures

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department: Diagnostic Cardiology - St. Francis - Richmond