Customer Logistics Coordinator

Job Description

Job Description

Customer Logistics Coordinator

Carlile Transportation | Anchorage, AK

At Carlile, we do more than move freight—we connect businesses and communities across Alaska and North America. Our success is built on delivering exceptional customer service while living our core values of Safety, Integrity, Teamwork, Stewardship, and Excellence .

If you thrive in a fast-paced environment, enjoy solving problems, and like balancing customer interaction with hands-on operational work , we'd love to hear from you.

Hourly Pay Range: $20.50 - $30.80 per hour

Compensation is based on several factors, including experience, qualifications, internal equity, and business needs.

• Monday-Friday
• 8:30 AM - 5:00 PM
• Full-Time Position
• No regular weekend work

As a Customer Logistics Coordinator , you will serve as a primary point of contact for customers while supporting daily freight and warehouse operations.

This role combines customer service, logistics coordination, freight handling, shipment processing, and warehouse support to ensure freight is received, processed, and delivered efficiently. You'll assist customers with freight drop-offs and pickups, operate warehouse equipment, process shipments, and work closely with operations teams to deliver an exceptional customer experience.

This is an ideal opportunity for someone who enjoys being both customer-facing and hands-on in a transportation and logistics environment.

• Competitive Pay
• Monday-Friday Schedule
• Career Growth Opportunities
• Comprehensive Benefits Package
• Collaborative Team Environment
• Stable Transportation and Logistics Industry
• Opportunity to work with both customers and operations teams
• Safety-First Culture

• Serve as a primary point of contact for customer inquiries and shipment questions
• Process customer freight drop-offs and pickups
• Provide shipment status updates and freight information
• Deliver a professional and responsive customer experience
• Make outbound calls regarding freight pickups, deliveries, or shipment issues
• Resolve customer concerns and escalate issues when necessary

• Receive and process inbound freight
• Assist with freight staging and movement throughout the terminal
• Load freight onto delivery vehicles as needed
• Operate forklifts and warehouse equipment safely and efficiently
• Inspect freight for damage and ensure proper handling procedures
• Follow all company safety policies and procedures

• Process shipment information using TruckMate and MyConnect
• Complete shipping and receiving documentation
• Maintain accurate shipment records and customer information
• Assist with freight tracking and inventory documentation
• Support daily operational reporting as needed

• 1+ year of customer service experience
• Experience in warehouse, freight, transportation, logistics, shipping/receiving, or supply chain environments preferred
• Strong communication, customer service, and organizational skills
• Basic computer proficiency and ability to learn transportation software systems
• Forklift experience preferred; training provided
• Ability to safely lift 50-60 pounds
• Ability to work independently and collaboratively in a team environment
• High school diploma or equivalent
• Must be legally authorized to work in the United States

• Frequent standing, walking, bending, and lifting
• Regular operation of forklifts and warehouse equipment
• Ability to lift and move 50-60 pounds
• Ability to work in a warehouse environment with varying temperatures and conditions

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Parental Leave
• Additional voluntary benefit options

If you're looking for a career where you can combine customer service, logistics coordination, freight operations, warehouse support, and relationship building , this is an excellent opportunity to join one of Alaska's most trusted transportation companies.

If you enjoy working with customers, supporting freight operations, and being part of a team that keeps Alaska connected, we encourage you to apply today.

Join Carlile and help deliver the service, reliability, and support our customers depend on every day.

Carlile Transportation is an Equal Opportunity Employer, Affirmative Action Employer, and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Carlile is a drug-free workplace and participates in E-Verify.