Front Desk Associate

Front Desk Associate

AFC Urgent Care Narberth is a physician-led, walk-in medical clinic committed to providing high-quality, accessible care to our community. We pride ourselves on delivering excellent patient service in a fast-paced, professional environment.

Job Summary

The Front Desk Associate is the first point of contact for our patients and plays a vital role in ensuring an efficient and positive experience. This position is responsible for front desk operations, including patient registration, insurance verification, payment collection, and administrative support to the clinical team.

Key Responsibilities

• Greet patients in a friendly and professional manner.
• Register patients accurately in the electronic medical records (EMR) system.
• Verify insurance information and collect co-pays, deductibles, and outstanding balances.
• Explain clinic policies, forms, and procedures to patients.
• Answer incoming calls and provide information about services.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Keep the front desk and waiting area clean, organized, and fully stocked.
• Communicate effectively with clinical staff to ensure patient flow is efficient.
• Handle patient inquiries, concerns, or complaints professionally and escalate when appropriate.
• Follow clinic protocols for check-in, check-out, and payment collection.
• Perform additional administrative tasks as assigned.

Requirements

• High School Diploma or equivalent.
• Prior experience in a medical office or customer service setting preferred.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Positive, professional attitude with a strong sense of urgency.
• Basic knowledge of medical terminology and health insurance plans is a plus.
• Proficient computer skills; experience with EMR systems preferred.
• Reliable, punctual, and committed to excellent patient service.

Schedule

• Full-time position.
• Weekday shifts: 8:00 AM 8:00 PM (12-hour shifts).
• Weekend shifts: 8:00 AM 5:00 PM.
• Must be available to work weekends and holidays as needed.

Compensation & Benefits

• Competitive hourly wage.
• Health, dental, and vision insurance (for eligible employees).
• Employee discounts on urgent care services.
• Opportunity for growth within AFC Urgent Care.

We are looking for motivated, detail-oriented, and fast-paced individuals who can thrive in a high-volume healthcare setting and provide an outstanding experience for every patient. Compensation: $17.00 - $19.00 per hour

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

We are an Equal Opportunity Employer.