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Customer Service Associate

Express Employment Professionals Defunct

Job Full Description

Express Employment Professionals - Brooklyn, NY is seeking a dedicated and reliable Customer Service Associate to join a growing company in the New York City area. The ideal candidate is personable, organized, and able to handle customer inquiries efficiently while maintaining a positive and professional attitude.

Job Description


As a Customer Service Associate, you will serve as the first point of contact for customers, providing support, resolving issues, and ensuring every client has a positive experience. You will work collaboratively with internal departments to ensure smooth communication and timely solutions.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or in person
  • Process orders, returns, and account updates accurately
  • Handle complaints and provide appropriate solutions in a timely manner
  • Maintain customer records and update databases with current information
  • Collaborate with team members to improve service quality and efficiency
  • Promote products or services when appropriate to enhance customer satisfaction
Requirements



Experience - Prior experience in customer service, call center, or retail environment preferred

Communication - Strong verbal and written communication skills

Technical Skills - Proficiency with MS Office and data entry systems

Problem-Solving - Ability to stay calm and solution-oriented under pressure

Teamwork - Collaborative attitude with strong interpersonal skills

Commute - Must reside within a reasonable distance (60 minutes or less commute)

About Express Employment Professionals


At Express Employment Professionals - Brooklyn , we match talented candidates with top employers across New York City. We offer a range of opportunities from entry-level to skilled professional roles and are committed to helping you achieve your career goals.


We are an Equal Opportunity Employer , dedicated to diversity, inclusion, and fair hiring practices.



Apply today on the ExpressJobs app! Search for local opportunities, build your profile, and apply-all from your mobile device.


#CustomerService #BrooklynJobs #ExpressEmployment #CustomerSupport #OfficeJobs #HiringNow

Brooklyn, NY
1032
254 36th St
Suite C247
Brooklyn, NY 11232
Vacancy posted 3 days ago
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