IT Service Desk Specialist
Rose International
Job Title
Job Description ***Must be able to lift at least 50 pounds*** Required experience:
- IT Call Center Experience required- Able to handle call volume of up to 30 calls per day
- People/Customer Service skills required
- Printer Administration and Troubleshooting: Server Print Queue, and local Queues
- Active Directory Management: Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts
- iOS Management, Support, and Deployment: Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data
- Video Conferencing: Cisco WebEx, MS Teams, Cisco Presence video solutions
- Network troubleshooting: Internal vs external, VPN, LTE, Wifi
- Application Troubleshooting: Account permission, Compatibility settings, Browser vs installed
- Remote support: MSRA, RDP, TEAMs, Webex
- Hardware Deployment
- ServiceNow: Ticket management, Ticket assignment
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Vacancy posted 1 day ago
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