Desktop Administrator | Full-time | Kansas - On-site

Desktop Administrator Kansas City, KS Location: Kansas City, KS Job Type: Full-Time | On-Site Experience: 4 6 Years Salary: $60,000 $85,000 per year Work Authorization: U.S. Citizens, Green Card Holders, and Green Card EAD Holders Only We are seeking a highly skilled and customer-focused Desktop Administrator to join our IT support team in Kansas City, KS. The ideal candidate will have strong hands-on experience supporting Windows environments, endpoint management, hardware/software troubleshooting, and L2 desktop support. This role is ideal for a technically strong professional who can take ownership, independently drive projects, resolve complex end-user issues, and consistently meet SLA commitments in a fast-paced enterprise environment. Key Responsibilities Provide L2 technical support for laptops, desktops, printers, mobile devices, and peripherals. Install, configure, upgrade, patch, and maintain Windows 10/11 operating systems. Perform Windows 11 installations and upgrades across laptops and desktops. Diagnose and resolve hardware, operating system, application, connectivity, and peripheral issues. Manage endpoint patching and configurations using SCCM and Microsoft Intune . Support Active Directory and Azure AD account and access-related issues. Troubleshoot Microsoft 365, business applications, network configuration, and user connectivity issues. Provide on-site and remote support using tools such as Bomgar, LogMeIn, and Microsoft Teams . Manage incidents, service requests, escalations, and changes through ServiceNow, BMC Remedy, Jira, or similar ITSM platforms . Coordinate with hardware/software vendors for repairs, replacements, warranty claims, and technical issues. Support endpoint security requirements, including antivirus, device encryption, and Trend Micro . Maintain accurate technical documentation and ticket records. Collaborate with infrastructure, security, application, and other functional teams to resolve escalated issues. Ensure timely resolution of tickets and strict adherence to SLA requirements . Identify recurring issues and contribute to process improvements. Independently lead and drive assigned technical projects through successful completion. Required Technical Skills Windows 10 / Windows 11 Administration Windows 11 Installation & Upgrades Desktop & Laptop Troubleshooting L2 Desktop Support SCCM / Microsoft Intune Active Directory / Azure AD Microsoft 365 Endpoint Management & Patch Management Hardware & Software Troubleshooting Printers, Mobile Devices & Peripherals

TCP/IP, DNS, DHCP

ServiceNow / BMC Remedy / Jira Bomgar / LogMeIn / Microsoft Teams Endpoint Security / Trend Micro Remote & On-Site Technical Support Preferred Professional Skills Excellent communication and interpersonal skills. Strong customer-service orientation. Exceptional troubleshooting and problem-solving abilities. Ability to prioritize multiple incidents and service requests. Strong ownership and accountability. Ability to work independently with minimal supervision. Ability to collaborate effectively with cross-functional teams. Strong attention to detail and commitment to quality. Demonstrated ability to lead and drive projects independently . Email: View email address on click.appcast.io Work Authorization Requirement: U.S. Citizens, Green Card Holders, and Green Card EAD Holders Only. #J-18808-Ljbffr Northern Base