Assistant Manager-Avelure Medspa Kansas City · On-site →

Avelure Med Spa, part of Advanced MedAesthetic Partners, Inc. — AMP — is a premier medical aesthetics practice offering a refined, patient-centered experience in a luxury med spa environment. At Avelure, beauty, wellness, confidence, and exceptional service come together through personalized care and a high-performing team culture. As part of AMP, Avelure combines the warmth and attention of a local aesthetic practice with the resources, operational support, and growth opportunities of a larger medical aesthetics organization. Our teams are passionate about helping patients look and feel their best while creating a workplace where team members can grow, lead, and thrive. About the role Avelure Med Spa is hiring an Assistant Manager to support daily practice operations, patient experience, team performance, and business growth at the Avelure location. This onsite role is ideal for someone with experience in medical aesthetics, med spa operations, luxury retail, hospitality, healthcare, wellness, or a patient-facing service environment. The Assistant Manager will work closely with the Practice Manager to keep the practice running smoothly, support front desk and provider workflows, uphold AMP policies and procedures, and help create an elevated experience for every patient and member. This is a hands-on leadership opportunity for someone who wants to grow into practice management while directly influencing team culture, patient satisfaction, and practice performance. What you’ll do Lead daily med spa operations Support the Practice Manager in overseeing daily operations at the Avelure Med Spa location. Help manage front desk flow, patient check-in and checkout, phone coverage, appointment scheduling, and daily practice readiness. Supervise team members, delegate tasks, and help optimize workflows across the practice. Step in to support the practice when the Practice Manager is unavailable. Help ensure the Avelure location is clean, polished, organized, fully stocked, and ready to deliver an exceptional patient experience. Support patient experience and luxury service Create a welcoming, professional, and service-focused environment for patients and members. Address patient questions, concerns, service issues, membership questions, and sales-related challenges with professionalism and care. Answer calls and provide warm, polished, helpful communication. Turn patient feedback into opportunities to improve service and strengthen patient loyalty. Help ensure the Avelure experience reflects luxury, trust, warmth, and clinical professionalism. Drive business performance and growth Support the Practice Manager in monitoring practice performance, revenue goals, and operational opportunities. Help motivate the team to achieve membership sales, gift card sales, patient retention, and performance goals. Support action plans that help the practice meet or exceed quarterly collections goals. Partner with the team to improve bookings, treatment room utilization, patient engagement, and local practice growth. Manage scheduling and front-office efficiency Oversee appointment scheduling to maximize bookings and treatment room usage. Help optimize provider schedules, patient flow, and front desk operations. Support recall programs, follow-up efforts, and patient communication. Help identify and resolve scheduling gaps that affect patient satisfaction or practice productivity. Support inventory, supplies, and practice standards Help manage product inventory, supplies, treatment room readiness, and practice cleanliness. Support daily and end-of-month inventory audits. Help identify inventory variances and partner with the Practice Manager to correct issues. Ensure products and supplies are available for the team and patients. Uphold policies, procedures, and compliance Help ensure the practice follows AMP policies, procedures, SOPs, and practice standards. Support compliance with applicable healthcare, med spa, and patient privacy expectations. Safeguard patient confidentiality and maintain HIPAA-conscious practices. Stay informed of updates to company standards, operational procedures, and compliance expectations. Support marketing and community engagement Assist with local marketing, community outreach, patient engagement, and recall programs. Support Google review goals, field marketing efforts, PR opportunities, and local awareness initiatives. Collaborate with the Marketing team on promotions and campaigns that reflect the Avelure brand. Help promote Avelure to local businesses, organizations, patients, and prospective members. Coach, support, and develop the team Help create a collaborative, accountable, and high-performing team environment. Support team meetings, training, onboarding, coaching, recognition, and performance conversations. Partner with the Practice Manager and HR on recruiting, interviewing, hiring, scheduling, and employee development. Help team members build confidence, product knowledge, service skills, and operational excellence. Address employee concerns with empathy, discretion, professionalism, and sound judgment, escalating when appropriate. What we’re looking for Experience in medical aesthetics, med spa, aesthetic practice operations, dermatology, plastic surgery, wellness, luxury retail, hospitality, healthcare, or another high-touch service environment. Prior experience as an Assistant Manager, Front Desk Lead, Spa Manager, Practice Coordinator, Patient Care Coordinator, Office Manager, Retail Lead, or similar leadership role preferred. Strong organizational skills and the ability to manage multiple priorities in a fast-paced, patient-facing setting. Professional communication skills and a polished, service-focused presence. Comfort supporting sales, memberships, patient retention, scheduling, and practice performance goals. Ability to coach, motivate, and support team members with empathy and accountability. Strong judgment, discretion, and professionalism under pressure. A genuine passion for medical aesthetics, patient care, beauty, wellness, and elevated service. Interest in growing into broader practice leadership over time. Compensation and benefits The expected salary range for this full-time Assistant Manager role is $50,000 – $55,000 annually. Final compensation will be based on experience, qualifications, skills, and business needs. Eligible full-time team members may also have access to AMP benefits and programs, including medical, dental, and vision benefits, 401(k) eligibility with company match, paid time off, paid holidays, and the AMP Beauty Budget, subject to plan terms and eligibility requirements. Why join Avelure and AMP At Avelure Med Spa, you will be part of a premium aesthetic practice focused on patient confidence, exceptional service, and high-quality care. Through AMP, you will also be connected to a larger medical aesthetics platform with resources, operational support, and career growth opportunities. This is a strong opportunity for someone who wants to build a career in medical aesthetics, med spa leadership, patient experience, and practice operations while contributing directly to the success of the Avelure location. Work location This is an onsite role at the Avelure Med Spa location. The Assistant Manager will work directly at Avelure and support the daily operations, patient experience, team performance, and growth of that practice. Applications are handled securely through our Rippling hiring system. #J-18808-Ljbffr Advanced MedAesthetic Partners