Assistant Community Manager

Assistant Community Manager

As an Assistant Community Manager, you will provide support to the General Manager which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation: $28+ per hour, based on experience

Your Responsibilities:

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments)
• Assist and follow up with homeowners, board members, and vendors under the direction of the General Manager
• Answer and direct phone calls in a polite, friendly and professional manner
• Be knowledgeable of governing documents, rules and regulations
• Escalate issues as needed
• Assist with meeting preparation
• Assist in organizing community events and related materials
• Conduct routine compliance inspections and track violations
• Coordinate key fob set up and amenity access
• Attend regularly scheduled Board and Committee meetings as needed
• Perform other duties as assigned

Skills and Qualifications:

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Able to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education and Experience:

• 2+ years of customer service experience (required)
• HOA and/ or property management experience (highly preferred)

Physical Requirements:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Work Location: Queen Creek, AZ. 85140

Work Hours: Monday – Friday, 8a -5p along with weekends and evenings as needed to support community events and attend board meetings as needed

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.