Revenue Compliance Officer 1

Revenue Compliance Officer 1The Iowa Department of Revenue's Compliance Division is seeking a Revenue Compliance Officer 1 to join our Individual Tax team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa's laws and regulations.In this position you will:Assist customers with account-level information inquiries over the telephone, in-person and via email regarding tax creditsUtilize strong judgment skills to resolve sensitive and difficult situations while using effective communication with both internal and external customersConduct complex tax audits by independently performing an office investigation to ensure that individuals or businesses are correctly and accurately claiming tax creditsReview and examine tax returns, make necessary adjustments through gathering all returns filed by the taxpayer, and determine either the correct amount of refund due or additional amount of taxes, penalty, and interest owed by the taxpayerPreference will be given to candidates with the following:Experience providing customer service to the publicBasic knowledge of preparing, reviewing, or examining tax returnsAbility to gather data and create simple spreadsheetsJob Specific Competencies:Customer and Personal Service – Principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluating customer satisfactionClerical – Administrative and clerical procedures and systems including word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminologyActive Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesEmployer Highlights:The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:Iowa Public Employees' Retirement System (IPERS)Retirement Investors Club (RIC)Flexible Working Environment- Work from Home OpportunitiesHealth, Dental and Vision InsuranceVacation LeaveSick LeavePaid Holidays (9 days/year)Flexible Spending AccountsLife InsuranceLong-Term Disability InsuranceThe mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.Applicants must live within the State of Iowa to qualify for this position.A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.E-Verify and Right to WorkThe State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit Qualification RequirementsApplicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:Two years of full-time work experience in tax, collections, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.Graduation from an accredited college or university with an associate's degree.Additional Qualification RequirementsTravel, including overnight travel, may be required for positions in this class. Employees must arrange transportation to and from assigned work areas. Some positions in this class may require an applicant to have the ability to pass a background investigation.BenefitsWhy Choose the State of Iowa?At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.Our Robust Benefits Package Includes:Competitive Compensation:Enjoy a competitive salary that reflects directly on your skills and expertise.Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.Health and Wellness:Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.Retirement Planning:We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.Paid Time Off:Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.Professional Development:Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.Employee Assistance Program (EAP):We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.Diversity and Inclusion:Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.Join Us - Elevate Your Career:Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!