Customer Support Representative - Bilingual

Infotree Global Solutions

Job Title

Spanish will be tested by a Spanish speaker during interview through questions. Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training and training is onsite for 4 weeks

Requirements

High School Diploma or equivalent
Bilingual (English and Spanish)
Prior customer facing role or call center experience desired
Customer and team focused
Excellent verbal and written communication skills
Able to work in multiple internet based systems

Responsibilities

Handle incoming customer calls, emails and web inquiries regarding products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into system
Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
Advise customers on newly available products and programs to promote the brand and drive overall sales

Infotree Global Solutions

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Vacancy posted 2 days ago

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