Team Lead - Imaging Operations

Team Lead Imaging Unit

The Team Lead supports the daily operations of the Imaging unit by performing production work, coordinating workflow, and serving as the primary on-floor resource for questions, process clarification, and issue escalation. This role requires strong working knowledge of prep, scan, indexing, Indexing Review, quality control, and all related imaging processes. The Team Lead assists with training, identifies issues that impact production, communicates concerns with the appropriate leadership, and supports the Supervisor and Operations Manager with operational needs. This position is hands-on and expected to assist wherever needed to maintain production flow and quality.

Essential duties and responsibilities include working production in prep, scan, indexing, Indexing Review, and other imaging processes; answering questions and sharing information with team members as needed; reviewing current workload and production data to help maintain steady workflow and appropriate task assignments; assisting with training materials and participating in training and cross-training of associates; monitoring operator adherence to department and company processes, procedures, and quality standards, and communicating any concerns to the Supervisor or Operations Manager; examining logs, reports, and output for accuracy, neatness, and compliance with policies and procedures; maintaining open communication and supporting a positive, collaborative work environment; identifying and reporting attendance, adherence, and performance issues that may impact production to the Supervisor or Operations Manager; assisting other teams when their Team Lead is absent to ensure continuity of operations; assisting with special projects, audits, and contracts specific tasks as assigned; being available for overtime as needed, including some weekdays and weekends with notice; and performing additional duties as assigned to support overall operational success.

Competencies include managing work and people (non-supervisory), teamwork, and communication.

Education and/or experience required includes demonstrated strong communication skills, previous leadership or team-support experience preferred, higher education or management studies helpful, and a high school diploma or equivalent.

Knowledge, skills, abilities include the ability to write routine reports, production metrics, and correspondence; effective and professional verbal and written communication and presentation skills; proficient computer skills; ability to learn and apply imaging systems, workflows, and SOPs; strong attention to detail and ability to follow structured processes; and ability to work in a fast-paced production environment and adapt to changing priorities.

Physical demands and work environment include frequent requirements of sitting, talking, hearing, and using hands to write, type, handle, or feel; close vision is required for document handling and imaging tasks; ability to lift up to 20 lbs. is required; the noise level is typically moderate; and the work environment involves proximity to many individuals, similar to a public or shared workspace.

Compensation and benefits include medical, dental, and vision insurance; accident, critical illness, and hospital indemnity coverage; short-term disability (STD), long-term disability (LTD), and basic term life insurance; HW allowance calculated in accordance with the Contract Wage Determination; two (2) weeks of paid vacation accrued annually; minimum of eleven (11) paid holidays each year; and Phoenix Data Corporation is an Equal Opportunity Employer and is committed to diversity in the workplace.