Field Service and Repair Technician- Process Pumps

Job Description

Job Description

ProMinent Fluid Controls is the reliable solutions partner for Water and Wastewater treatment products and a manufacturer of components and systems for chemical fluid handling. Based on our innovative products, services and industry-specific solutions, we provide more efficiency and safety for our customers – worldwide.

Why join us?

• We are committed to an environment that focuses on EXCELLENCE by:

Fostering a COMMUNITY that values individuals

GROWTH by empowering others to achieve success

SERVICE that surpasses expectations

QUALITY products with an emphasis on continuous process improvements

• You will experience growth in yourself and through the company you work with.
• Our mission is to be the reliable solution partner for water treatment as well as a manufacturer of components and systems in the entire field of fluid metering technology. With our innovative products, services and industry-specific solutions, we are committed to bringing higher efficiency, quality and safety to our customers.
• The management staff is committed to providing an atmosphere that supports our values and encompasses our mission in all we do through the application of our products as the recognized experts in chemical feed.
• Our benefits for full-time employees include both company-sponsored and employee-contributed programs such as: Health insurance, dental, vision, short-term disability insurance, long-term disability insurance, life insurance, long-term care insurance, paid holidays, paid time off, credit union membership, and a 401(k).

POSITION SUMMARY:

This Field Service and Repair Technician provides advanced technical support for ProMinent equipment with a strong focus on process pump systems. This role is primarily based onsite in Pittsburgh, PA, supporting in-house diagnostics, and repair, while also serving as a key field resource for commissioning, troubleshooting, and customer training.

The position combines hands-on technical expertise, problem-solving, and customer engagement, supporting both internal operations and external customers. Field travel is required to support installations and service needs, while maintaining a strong onsite presence to drive repair quality, product testing, and technical knowledge sharing.

POSITION RESPONSIBILITIES:

Primary Responsibilities:

• Serve as a technical expert for process pumps, and associated technologies.
• Perform advanced diagnostics and repair of returned equipment, including root cause analysis and failure documentation.
• Support field service activities including startup, commissioning, troubleshooting, and customer training at jobsites.
• Act as a key technical resource for customers, distributors, and internal teams, providing guidance on system performance and troubleshooting.

• Provide phone support for technical inquiries from Channel Partners, Engineers, Contractors, and End-users when not traveling.

• Communicate clearly with Sales, Engineering, Production, and Customer Support regarding issues, solutions, and timelines.
• Plan and execute field service assignments from initial scope through reporting and follow-up.
• Develop and deliver technical training for customers, distributors, and internal teams.
• Create and maintain technical documentation, service reports, and procedures.
• Support new product testing, validation, and continuous improvement initiatives.
• Assist Production with assembly, testing, and quality verification of process pump systems as needed.
• Perform diagnosis, repair, and refurbishment of returned pump systems and components.
• Maintain detailed logs of repairs, status updates, and service history using SAP and internal systems.
• Follow incoming repair workflow including receiving, tracking, evaluation, and customer communication.
• Ensure proper handling of RGA processes and compliance documentation (e.g., contaminant declarations).
• Test returned equipment to evaluate condition, identify failure modes, and recommend corrective actions.
• Travel to customer sites for equipment startup and commissioning along with troubleshooting and training operators.
• Support internal and external training programs through hands-on instruction and presentations.

ProMinent Expectations:

• Adhere to Company policies and procedures;
• Punctual attendance;
• Maintain work area in a neat and organized manner;
• Accomplish goals, meet deadlines and objectives;
• Support Client, Company and Team;
• Maintains company confidentiality;
• Other duties as required to attain company goals.

KNOWLEDGE, SKILLS AND ABILITIES:

Required:

• Associate’s degree in electrical, mechanical, or chemical engineering technology, or equivalent experience (5+ years).
• Strong hands-on experience with process pumps, chemical dosing systems, and electro-mechanical equipment.
• Advanced troubleshooting skills across mechanical, electrical, and control systems.
• Ability to read and interpret P&IDs and electrical schematics.
• Knowledge of process controls, PLCs, and instrumentation.
• Proficiency using diagnostic and repair tools (DVM, oscilloscopes, simulators, calibration tools, etc.)
• Strong mechanical aptitude with ability to analyze system failures and implement corrective solutions.
• Experience with repair tracking systems (SAP or similar) and documentation tools (Excel, Word).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license.
• Ability to lift up to 70 lbs.
• Manual dexterity for precision mechanical and electrical work.
• Comfortable working with electrical systems and around industrial equipment and chemicals.
• Ability to obtain and maintain a TWIC card, and security clearances as required.

Preferred:

• Experience specifically with process pumps or fluid handling systems.
• Prior experience in a dual role (shop + field service) environment.
• Experience supporting training programs or mentoring junior technicians.

ProMinent prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug test and a background check.