Technical Support Representative

VALD is the world leader in technology for the allied health industry, providing innovative human‑measurement technology to over 10,000 clients in more than 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there is a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 members in more than 35 countries, with five offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD’s suite of systems offers unparalleled insight into human movement, performance, injury risk and rehabilitation. About The Role We have plenty of growing left to do, so we are looking for a Technical Support Representative to join our team in a hybrid role (potential for fully remote). You will provide world‑class support to our expanding client base, working closely with our product and success teams. What you will do Become a product expert across the entire VALD suite, knowing our systems inside‑out. Provide top quality, timely support to our global customers across a range of products. Diagnose and resolve issues via phone and email. Liaise with the VALD team across the world to ensure customer needs are met. Is this you? You’re a people‑person – you have outstanding communication skills, both written and oral. A high degree of customer empathy. High level of attention to detail and a commitment to quality control. You have strong problem‑solving skills to troubleshoot issues efficiently and independently. You have full working rights in the USA, and no restrictions to travel to the VALD HQ in Australia for your onboarding. Adaptable and willing to learn new skills and processes. A willingness to work closely with engineering staff to identify and improve existing support processes. Experience in a similar role technical / client support role. Availability to work an offset workweek, including weekends or non‑standard hours. Why VALD? The opportunity to work in a company that is redefining allied healthcare. Learn from a range of high‑performing individuals and teams across a range of disciplines. Be part of a down‑to‑earth, inclusive and vibrant team. The latest equipment and remote setup to perform at your best. VALD Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It is not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results. #J-18808-Ljbffr