User Support Analyst
Dept of Public Safety
The User Support Analyst provides technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues within the Department of Public Safety. The role focuses on delivering excellent customer service, managing helpdesk tickets, and escalating complex issues while working under the direction of the User Support Supervisor. Key qualifications: Knowledge of Microsoft Windows OS, Office 365, and Active Directory Knowledge of basic networking principles including IP addresses, DNS, VPN, and Wi-Fi troubleshooting Skilled in diagnosing and resolving technical problems efficiently and accurately Skilled in providing excellent customer service to non-technical users One year of experience in a technical support role with hands-on troubleshooting and customer interaction #J-18808-Ljbffr Dept of Public Safety
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to User Support Analyst. Be the first to apply!
