Customer Quality Engineer

Job Description Summary The Customer Quality Engineer – Manufacturing is responsible for investigating nonconformance reports (NCRs), leading root cause analysis, supporting containment and disposition of nonconforming material, validating new equipment and process changes, and assisting with internal and external ISO audits. This role is primarily manufacturing-focused and works on the plant floor with operations, quality, engineering, and suppliers to resolve issues quickly, drive corrective actions, and maintain compliance with quality system requirements. Job Description Roles and Responsibilities Review and investigate NCRs to determine defect cause, scope, and required corrective action Lead or support root cause analysis using structured problem-solving methods Work directly with plant personnel to contain, control, and disposition nonconforming material Coordinate cross-functionally to ensure suspect material is properly identified, contained, and resolved Validate new equipment, tooling, and process changes to confirm they meet quality and performance requirements Review validation results and document readiness for production release Support internal ISO audits by preparing records, participating in audits, and addressing findings Support external ISO audits by providing evidence, answering auditor questions, and helping close findings Analyze quality data to identify trends, recurring defects, and improvement opportunities Communicate findings, actions, and open issues to plant leadership and cross-functional teams Support continuous improvement efforts to reduce defects, scrap, and repeat nonconformances Ensure compliance with company procedures, ISO requirements, and applicable customer standards Required Qualifications Bachelor’s degree in Engineering, Quality, Manufacturing, Mechanical, Industrial, or related field Minimum of 3–5 years of experience in manufacturing quality, quality engineering, or a related production environment Experience reviewing NCRs and leading or supporting root cause analysis Experience supporting containment and disposition of nonconforming material Experience working directly with plant operations to resolve quality issues Familiarity with ISO quality systems and audit support Strong written and verbal communication skills Strong analytical and problem-solving ability Proficiency with Microsoft Excel and quality reporting tools Ability to work on the manufacturing floor and respond to urgent quality issues Desired Characteristics Experience with supplier quality issues and incoming material disposition Experience validating new equipment, tooling, or process changes Experience with corrective action systems such as 8D, CAPA, or RCCA Familiarity with Lean, Six Sigma, or continuous improvement tools Experience supporting both internal and external audits Knowledge of GD&T or dimensional inspection concepts Experience with ERP, QMS, or manufacturing quality systems Core Competencies Strong problem-solving and analytical thinking Strong collaboration across plant, supplier, and quality functions Attention to detail Ability to manage multiple priorities Sound judgment in evaluating nonconformances Strong documentation and communication skills Ability to work independently and drive issues to closure Comfortable working in a fast-paced manufacturing environment Work Environment / Physical Requirements Ability to work in a manufacturing environment and spend significant time on the plant floor Ability to interact with production, inspection, engineering, and supplier contacts Ability to support audits, validation activities, and occasional off-shift needs depending on plant demands Reporting Relationship This position reports to the Quality Manager Eligibility Requirement Must be legally authorized to work in the USA without sponsorship now or in the future This position is 100% onsite at our GE Vernova Greenville, SC manufacturing site - Forrester Drive Benefits Available to You GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com) Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements. A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today. GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development. Inclusion & Diversity At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: About GE Vernova Gas Power GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $81,700.00 and $136,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on May 27, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World.