Administrative Associate II

Administrative Associate II (S)

The North Carolina Division of Non-Public Education with the Department of Administration (NCDOA) is seeking a motivated, enthusiastic, and skilled Administrative Associate to assist the division director with administrative tasks, provide excellent customer service, office management, managing incoming calls, emails while monitoring the divisional virtual assistant.

Key Responsibilities:

• Understanding and communicating Non-Public School statutes, policies and procedures.
• First responder to incoming telephone calls.
• Receive and respond to the General email inbox.
• Retrieve message on the general voicemail box.
• Maintain and monitor the DNPE Virtual Assistant.
• Enter accurate information/update data in the database.
• Receive and process all incoming and outgoing mail.
• Partner with the Administrative Specialist in sharing operational tasks.
• Assist the home school consultant as needed.
• All other tasks assigned by the division director.

Knowledge Skills and Abilities/Management Preferences:

• Demonstrated ability to spell and alphabetize accurately as well as compose grammatically correct written communications (email and letter).
• Demonstrated ability to use a variety of office equipment and process information using Microsoft office products (especially WORD, EXCEL, etc.)
• Demonstrated ability to handle a high volume of incoming phone calls of a customer service nature with professional phone manner, gather information through appropriate questioning and answer questions accurately or direct callers to appropriate resources or staff.
• Ability to apply evaluative skills and critical thinking to problem solve customer questions and complaints.
• Demonstrated ability to complete tasks requiring analysis and multi-step processes with accuracy without direct supervision.
• Ability to enter and search information in the Division of Non-Public Education database
• Demonstrated experience in understanding, interpreting and communicating legal statutes and/or regulations or procedures.
• Demonstrated skills and experience with maintaining websites.

Management Preferences:

• Customer service experience answering phone in a professional and confidential manner.
• Experience understanding and communicating Non-Public School statutes, policies and procedures to constituents and the public on the phone is a plus.
• Organization skills, time management and urgency in completing tasks.

Minimum Education and Experience:

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Employment Incentives with NC State Government:

• 12 annual paid holidays
• Health Insurance and Supplemental Benefits including Dental and Vision.
• NC State Retirement Plan

Salary:

MAX SALARY FOR THIS POSITION: $41,789

Recruitment Range: $31,200-$41,789

NOTE: "See Resume" is not acceptable to show work history.