Delivery Specialist Las Vegas

Full-Time | Las Vegas, NV | Sales - Customer Experience & Delivery Operations Mission Deliver an exceptional delivery experience to every Noovo customer—from pre-delivery communication to vehicle preparation, handover, and post-delivery follow-up—while ensuring flawless execution of the Delivery Process in collaboration with Production, Service, and Sales. Key Responsibilities Pre-Delivery Customer Communication Contact customers before delivery to prepare them for their new Noovo. (CX) Send and explain pre-delivery materials How-to videos (electrical, water, climate, appliances) Documents and tutorials Packing recommendations and first-trip tips Answer early questions to reduce stress and ensure the customer arrives confident. Confirm final delivery date, required documents, final payment, and logistics. Guide customers on how to best prepare for their first days with the van. Complete Delivery Process Management Prepare vehicles prior to customer handover (inspection, cleaning, system setup). Lead full delivery walk-throughs (electrical, water, heating/AC, safety, driving, accessories). Ensure all delivery documents are complete (contracts, checklists, registration). Schedule and coordinate delivery appointments with customers and internal teams. Quality & Control Own the Noovo Delivery Checklist and confirm all systems function correctly. Report and track quality issues for continuous improvement. Work directly with Production to correct any items prior to delivery. Customer Success & Post-Delivery Follow-up Conduct follow-ups with customers at Day 3 and Day 30. Assist with first-use questions and provide guidance as they get accustomed to their Noovo. Ensure high customer satisfaction consistent with Noovo’s premium positioning. Ambassador Program Introduce the Ambassador Program at delivery. Collect sign-ups and manage early onboarding steps (content request, communication). Sales & Showroom Support Manage Noovo RV rentals / Test drives for Noovo HQ Manage HQ tours. Welcome visitors and support sales advisors when needed. Participate in events (trade shows, open houses, video shoots) Ideal Profile Strong customer communication and service mindset. Organized, detail-oriented, and able to manage several deliveries simultaneously. Passionate about outdoor, travel, or vanlife. Able to follow structured processes with precision. Calm, professional, and solution-oriented with premium customers. Valid driver’s license required. Nice-to-Have Skills Basic knowledge of 12V/48V electrical systems or RV plumbing. Experience in automotive, RV, or vehicle delivery roles. Proficiency with Monday.com, HubSpot, and Google Workspace. Compensation & Benefits Salary: $50,000 – $75,000/year depending on experience, with a quarterly bonus based on delivery quality and customer satisfaction. Health insurance Paid time off Access to VIP events Access to a company vehicle for work-related tasks #J-18808-Ljbffr Noovo