Treasury Management Services Supt. Analyst I

Treasury Management Services Supt. Analyst I Operations & Admin Areas Miami, FL, US Summary of Position The Treasury Management Services Support Analyst I is responsible for supporting the TMSS Team Lead in all Treasury Management services to established business customers. In addition, the Treasury Management Services Support Analyst provides technical support, handles Treasury Management-related product offerings, and offers a high-quality client-centered experience. Essential Functions and Duties Responds to inquiries and provides technical assistance and customer service to internal and external clients regarding Treasury Management products and service and escalates issues in a timely manner for resolution. Responsible for reviewing daily Treasury Management reports detailing transactions and activities and taking the necessary actions in accordance with policies. Assists with gathering product usage information for month-end reporting and bi-weekly reporting. Participates in testing and evaluation of new products and upgrades for existing products. Assists with the creation and timely maintenance of client user guides, instruction manuals and procedures for the department. Coordinates and communicates system upgrades, enhancements or changes to all internal and external Treasury Management-related system users and internal front-line staff. Serves as a back-up for the Treasury Management Specialized Team Lead Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned. Qualifications Requirements Education: Bachelor’s degree or equivalent experience. Experience: two (2) to three (3) years of experience in Treasury Management or customer service with strong emphasis in Treasury Management products such as Jack Henry. Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) Knowledge of related State and Federal banking compliance regulations. Strong verbal and written communication skills, ability to communicate at all levels of the organization. Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages. Strong attention to detail and accuracy. Ability to multi-task, with strong organization, time-management, and prioritizing skills. Customer service skills, ensuring satisfaction of both internal and external customers. Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures. Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis. Strong problem solving and analytical skills to resolve problems with clearly identifies root cause and preset recommendations with minimal to no supervision. Strong interpersonal skills, working with integrity and ethically, upholding the organizational values. Strong presentation skills to all levels of the organization. Ability to drive change to improve customer experience and enhance our bank. #J-18808-Ljbffr Banesco Usa