Customer Care Specialist

Job Description

Job Description

Immediate need for Customer Care Specialist for our client located in Jacksonville, FL.

Our client is looking for customer service reps for their call center.

Responsible for providing professional customer support in a high-volume call center environment, handling inbound and outbound customer communications related to account inquiries, payments, account updates, and issue resolution.

Key Responsibilities:
• Handle customer inquiries professionally and efficiently via phone communication
• Process account transactions, payments, billing updates, and account changes
• Resolve customer concerns using problem-solving and conflict-resolution skills
• Explain financial and account-related information clearly and accurately
• Assist with account delinquency resolution and payment collection efforts
• Document customer interactions and maintain accurate account records
• Maintain performance standards in a fast-paced, metrics-driven environment
• Adhere to compliance guidelines, company policies, and call handling procedures

Qualifications:
• High school diploma or equivalent required
• Previous customer service, collections, or call center experience preferred
• Strong communication, interpersonal, and problem-solving skills
• Ability to multitask while navigating multiple systems

4 weeks of classroom training prior to going live on the phones
Training is Monday-Friday, 10am-7pm
Regular Schedule is M-F 9am-6pm
Fully Onsite

Contract to Hire after 6 months

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.