Dispatcher

MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.

Hourly Rate: $16.00/hr

Shifts Offered: Varied - 1st shift and 2nd shift (including some weekend availability)

What will your job look like?

The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

What you'll do:

• Assign same day and urgent trips to third party transportation providers

• Organize and route trips based on schedule and location to ensure optimal fleet performance

• Provide assistance to transportation providers and drivers with issues related to trip performance

• Document and report provider no shows or on-time-performance issues

• Inform transportation providers of any new trips that occur

• Establish and maintain effective communication with transportation providers

• Provide feedback to leadership and Fleet Management on transportation providers performance

• Monitor on-road provision of service for quality and on-time-performance

• Route and Schedule next day and future trips to third party transportation providers daily for assigned region

• Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand

• Communicate and escalate issues with unscheduled trips as appropriate

• Other duties as assigned

What you'll need:

Required Education and Experience

• High School Diploma or G.E.D.

• Must reside in an approved state

• 1+ year of call center experience

• 6+ months of customer service experience

Skills:

• Ability to maintain a high level of confidentiality

• Excellent communication and interpersonal skills

• Knowledge of GPS and GIS systems preferred

• Good organizational skills

• Detail oriented

• Ability to meet deadlines and complete work in a timely manner

• Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications

• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

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Even better if you have...

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred

• 1 year experience working with the applicable transit scheduling system preferred

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Birthday Holiday

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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