TERMINAL OPERATIONS OFFICER - Landside Operations

Terminal Operations Officer

Applications accepted from: ALL PERSONS INTERESTED Division/Section : Bush Intercontinental / Terminal Operations Workdays & Hours : Shift work, could include a Rotating Schedule - weekends and holidays (Subject to change)

Maintains a safe and efficient airport environment for passengers and personnel by conducting inspections, regulatory investigations, emergency response, and security activities in the terminal, airport operations area (AOA), perimeter, and tenant facilities. Enforces security regulations and policies while providing customer service.

Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.

Essential job duties and responsibilities for the (Terminal Operations Officer) includes but are not limited to:

• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Monitors for security/safety concerns and policy/procedure violations, and implement corrective actions, reports inspection findings to appropriate personnel. Performs TSA-mandated inspections.
• Responds to both regulated and non-regulated calls for service, including medical incidents, fire alarms, disturbances, badge issues, breaches, K-9 sweeps, unattended items, and roadway issues (e.g., roadway incidents, liability events, blocked access). Performs calls for service to all outbuildings on property.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.
• Inspects facilities to initiate work orders, including follow-up with maintenance to close out work orders requests.
• Observes and reports on tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards, including safety and security.
• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Performs TSA-mandated inspections, including safety and security.
• Records violations and ensures follow-up; may issue Notices of Violation.
• Provides customer service while performing field duties in and around the terminal and landside areas. Assists airport customers and tenants by answering questions, resolving issues.
• Performs and maintains reports on airport security activities, including monitoring of airport security plan (ASP) areas and airport operations area (AOA) gates during system issues, implementing security incentive programs, and supporting investigations.
• Performs and reports on traffic and curbside management duties as needed. Inspects and enforces applicable regulations and policies; may request towing.
• Recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.
• Supports special events and the facilitation of dignitaries, VIPs, and ADA passengers; assists with lost & found.
• May assist in the training and onboarding of teammates.
• Contributes to the team effort by performing other duties as assigned.

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.

Minimum Requirements

Education Requirements Requires a Bachelor's degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field. Directly related para-professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis. Experience Requirements One year of experience in airport operations, airport security/safety, or airport customer service is required. License Requirements Requires a valid driver's license and compliance with city's policy on driving (AP 2-2).

Preferences

Preference will be given to applicant with direct related experience in operations, budget management and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills highly desirable. The ability to create and write safety reports a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers a plus. Proficient in Microsoft Office Suite.

***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***

General Information

Selection/Skills Tests Required The selection process will involve application review and/or interview. Department may administer skills assessment test. Safety Impact Position - YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade - 17 Salary Information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Application Procedures Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call View phone number on click.appcast.io If you need special services or accommodations, call View phone number on click.appcast.io (TTY 7-1-1) If you need login assistance or technical support call View phone number on click.appcast.io. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit