Entry Level Technician

Job Description

Job Description

We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands-on with an expected ramp-up period of a couple of months.

What You'll Do:

• Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email.
• Troubleshoot and resolve hardware, software, and network issues.
• Deliver excellent customer service while managing multiple support requests.
• Conduct regular on-site customer visits as needed.
• Collaborate closely with the Helpdesk/Managed Services team.
• Participate in special projects based on individual capability and experience.
• Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.

What You Bring:

• CompTIA A+, Network+, or similar entry-level certifications.
• Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required).
• Strong written and verbal communication skills.
• Calm, professional demeanor in stressful or high-pressure situations.
• Foundational technical troubleshooting skills and basic IT knowledge.
• Genuine curiosity and interest in IT.

Preferred, but not required:

• Entry-level Microsoft, Cisco, or comparable technical certifications.