Practice Manager

Pinnacle Fertility Pinnacle Fertility is the nation’s fastest‑growing physician‑centric fertility care platform supporting more than 25 high‑performing fertility clinics nationwide. We provide innovative technology, compassionate patient care, and comprehensive fertility services to help families build a high‑touch experience on their path to parenthood. Learn more at About this Role The Practice Manager oversees day‑to‑day operations for the primary clinic and coordinates operational alignment across six Pinnacle Fertility locations throughout Washington State, representing approximately 200 employees network‑wide. The role supports exceptional patient experiences, efficient, high‑quality workflows, and operational excellence across all facets of fertility care delivery. Key Responsibilities May report directly to an Executive Director, Regional Executive Director, or VP of Operations depending on organizational structure. Provide onsite daily leadership to ensure smooth patient flow, operational consistency, and timely resolution of issues. Handle patient escalations and manage service‑recovery workflows. Coordinate staffing needs, including recruiting, interviewing, onboarding, and ongoing training. Manage time‑off approvals, daily workforce scheduling, and coverage planning. Oversee facilities operations, including project coordination, equipment maintenance, and supply ordering and inventory management. Manage vendor and business associate relationships such as biohazard disposal, scrubs, cleaning services, maintenance, and regulatory partners. Maintain clinic physical standards, ensuring cleanliness, patient‑friendly aesthetics, and strong first‑impression quality. Ensure compliance with clinic policies, procedures, safety requirements, and operational standards. Facilitate team meetings, daily huddles, and internal communications. Lead employee engagement activities, morale‑building events, and onsite recognition programs. Support implementation of new operational initiatives, workflows, and clinic rollout plans. Travel limited to nearby clinic locations if applicable. Other duties and projects assigned. Position Requirements Education: Bachelor’s degree preferred. Experience: 5+ years in healthcare operations, ideally within a medical practice or multisite care environment; demonstrated supervisory experience. Skills: Strong understanding of medical practice operations, patient‑scheduling systems, EMR systems, medical and insurance terminology, and regulatory requirements; proven analytical, organizational, and critical‑thinking skills; excellent interpersonal, written, and verbal communication; ability to train and mentor; ability to foster a positive, collaborative, patient‑centered environment. Salary Range: $100,000 – $150,000 annually. Benefits: Comprehensive healthcare, dental, life, and vision insurance; generous paid time off, paid holidays, and a retirement savings program. Diversity & Inclusivity We celebrate diversity and are committed to creating an inclusive environment for all team members. We are an equal‑opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Pinnacle Fertility