Front Desk Receptionist

Join us at Aeris Lung and Sleep as a Front Desk Receptionist, where you will be at the heart of our new outpatient pulmonary and sleep clinic. We're on a mission to deliver compassionate, high-quality care, and you’ll play a pivotal role in ensuring our patients feel welcome and supported. This is more than just a job; it’s an opportunity to grow with us from the ground up. You'll be a key player in our founding team, with plenty of room for professional development as our clinic expands. We believe in nurturing talent and offering paths to leadership, including office management roles, helping you elevate your career while making a meaningful impact on the lives of our patients. Let's work together to build a clinic where compassion and quality care are our top priorities. Responsibilities: • Greet patients warmly and ensure they feel welcomed and valued from the moment they arrive. • Manage incoming calls with professionalism, directing them to the appropriate team members or departments. • Schedule patient appointments efficiently, ensuring optimal use of clinic resources and time. • Maintain accurate patient records, updating information promptly to support seamless clinical operations. • Coordinate with medical staff to ensure patient needs are met and any concerns are addressed promptly. • Handle patient inquiries with empathy and clarity, providing information or directing them to the right resources. • Assist in maintaining a clean and organized reception area, creating a positive first impression for all visitors and patients. Qualifications: • Experience in a medical office or healthcare setting, ensuring a smooth and efficient patient flow. • Ability to communicate warmly and professionally with patients, families, and healthcare providers. • Proven track record of managing patient check-in and check-out processes with accuracy and efficiency. • Skill in verifying patient insurance eligibility, referrals, and required documentation. • Experience in handling patient payments, discussing outstanding balances, and maintaining confidentiality. • Ability to manage a multi-line phone system, route messages, and respond to patient inquiries promptly. • Proficiency in scheduling and rescheduling appointments, optimizing provider schedules, and managing cancellations and no-shows effectively. • Valid driver's license and reliable transportation. • Candidates must be willing to work at both our Austin and Leander clinic locations based on the physician's schedule and patient care needs. Compensation: $17 - $24 hourly

• Greet patients warmly and ensure they feel welcomed and valued from the moment they arrive. • Manage incoming calls with professionalism, directing them to the appropriate team members or departments. • Schedule patient appointments efficiently, ensuring optimal use of clinic resources and time. • Maintain accurate patient records, updating information promptly to support seamless clinical operations. • Coordinate with medical staff to ensure patient needs are met and any concerns are addressed promptly. • Handle patient inquiries with empathy and clarity, providing information or directing them to the right resources. • Assist in maintaining a clean and organized reception area, creating a positive first impression for all visitors and patients.