Quality Assurance Lead

COMPANY OVERVIEW: The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Become part of our amazing teamexciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion. Employment Benefits Include: Free membership to any of our YWCA locationsIndoor heated pools open year-round for water aerobics Two locations offering lap swimming (East and Central) Access to weight rooms and cardio equipment at all locations Fitness classes including Yoga, Pilates, Aquacise, and Zumba Join a team committed to strengthening our community while supporting your personal and professional growth. Katharine White Harvey Branch - 313 Bartlett Dr. El Paso, TX. 79912 Shirley Leavell Branch - 10712 Sam Snead Dr. El Paso, TX. 79935 Joyce Jaynes Branch - 1600 Brown St. El Paso, TX. 79902 Escobar Branch - 115 Davis Dr. El Paso, TX. 79907 JOB SUMMARY: Under general supervision, assist the Quality and Training Manager in managing the functions of and in overseeing the successful operation of the quality assurance department, including clerical support. Serves as a back-up to Appeals and Fraud representative. This position is grant funded. Continuation of position is contingent upon the availability of grant funds. Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCAs attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law. Monitors, monthly eligibility information to ensure complete and accurate data is on file for each child billed. Ensures all eligibility processed is monitored 100% for correct calculation and data entry of income, parent share of cost, and proper filing. May conduct training on the Child Care Management System and the data entry process. Assists QA Manager in reaching departmental goals and maintaining key performance measures. Tracks correction of all identified errors and reports non-compliance with CCS procedures related to corrections to QA Manager. Provides input in the development of local operating procedures. Communicates with designated Supervisors and trainers on income and parent share of cost calculation errors uncovered through the monitoring process. Process assigned monthly, daily, and weekly reporting. May administer and coordinate semiannual survey, including data collection. In the absence of Fraud Investigator, may coordinate and prepare documentation required for appeal hearings, fraud investigations and parent recoupment efforts. Assures confidentiality and security for all electronic and paper records within Quality Assurance Department. Monitor staff workload to ensure timely completion of workload and corrections of case files. Review and monitors completion of tasks in the CCS Internal Management System May act on behalf of the Quality Assurance Training Manager in his/her absence. Performs duties of a Quality Assurance Monitor during absence, vacancy, or special workload periods. Reports, tracks, and coordinates unit automation problems with the CCS Database Manager. Participates in informational events as assigned. JOB QUALIFICATIONS: Associates Degree or 60 credit hours college level course in Social Work, Human Services, Public Administration, or related fields is required. Two (2) years experience in related field including supervisory experience with multiple departments that provides the required knowledge, skills, and abilities. Prior-related supervisory or lead experience preferred. Excellent interpersonal skills required, with ability to interact at all levels Must have excellent verbal and written communication skills. Must be able to work under pressure with constant interruptions. Must have initiative and work independently and autonomously when required. Must be able to make sound judgments, have excellent decision-making skills, and possess strong conflict resolution skills. Bilingual capabilities in English/Spanish preferred. Must be well organized, analytical and have numerical skills. Must be able to operate a personal computer and have skills in MS Office software. May be required to have access to a vehicle and possess a valid drivers license and sufficient liability insurance. Anticipated Benefits: YWCA Membership and Program Discounts Basic Life Insurance and Retirement Medical, Dental, Vision