CMDB Implementation Specialist

Req ID:  389356

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a CMDB Implementation Specialist to join our team in Ashburn, Virginia (US-VA), United States (US).

Job Summary:

The Configuration Management Database (CMDB) Implementation Specialist will utilize strong enterprise scale configuration management expertise in support of business driven CMDB planning, organizational alignment, CI modeling, governance, and best practice implementation.

Job Duties: 

Requirements / Analysis

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.—identify required CIs, critical attributes, and inter CI relationships. 
• Document business requirements into clear functional/non functional artifacts (use cases, user stories, acceptance criteria). 
• Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB. 

Data Model Design and Definition

• Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields. 
• Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment. 
• Normalize and standardize data to enforce CMDB consistency

Process Definition and Integration

• Map CMDB related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively. 
• Define data governance—policies for data ownership, entry, updates, and data quality assurance. 
• Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows. 

Data Quality, Validation & Testing

• Define data quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes. 
• Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value. 

Reporting & KPIs

• Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring. 
• Define CMDB enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes. 

Training / Adoption & Ongoing Support

• Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency. 
• Provide ongoing support and clarification on CMDB functionalities and data usage. 

Communication & Stakeholder Management

• Facilitate workshops to gather requirements, resolve conflicts, and build consensus. 
• Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.

Additional Duties

• Lead workshops, stakeholder discussions, and cross‑team alignment sessions
• Service mapping principles and organizational CMDB ownership models
• Proficiency with ServiceNow CMDB, automated discovery, CSDM
• Possess analytical, communication, documentation, facilitation, and standards development capabilities
• Work within large, federated, or regulated environments

Basic Qualifications:

• Bachelor's Degree
  • Education Equivalency: 4 years of additional experience
• Minimum 10 years of Information Technology experience. 
• Minimum 5 years of enterprise ITSM / CMDB / Configuration Management experience to include CMDB planning, modeling, governance, and data quality frameworks as well as experience designing CI classes, relationships, and lifecycle management for complex organizations
• US Citizenship
• Ability to obtain a CBP BI

Preferred Qualifications: 

• ITIL v4 or v5 certification
• Prior federal contracting environment experience
• Experience with enterprise architecture, IT operations, data governance

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $123,172 - $205,288. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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