Lead Solutions Architect

Sprinklr is the definitive AI‑native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. The Lead Solutions Architect – Platform & Integrations will partner with sales, product, and customer success to drive revenue by architecting and demonstrating Sprinklr’s Unified‑CXM platform’s integration with enterprise technology ecosystems. Responsibilities Architect end‑to‑end integration solutions leveraging Sprinklr’s platform integration capabilities, including dedicated connectors, native import/export workflows, and the Sprinklr REST API ecosystem. Present integration blueprints for common enterprise patterns, including CRM case lifecycle integration, omnichannel handover protocols, source‑agnostic data ingestion, user provisioning, Digital Asset Management (DAM) connectivity, custom entity mapping, and reporting/analytics data extraction. Lead presales integration discovery workshops to map a customer’s existing technology stack (CRM, CDP, martech, analytics, compliance, and AI/ML platforms) to the appropriate Sprinklr connector or integration pattern, producing fit‑gap analyses and solution architectures. Develop and deliver compelling technical demonstrations and proofs of concept that showcase Sprinklr’s integration capabilities, including bi‑directional data sync, webhook‑driven automation, API‑based publishing, and platform‑to‑platform data handoff. Provide strategic guidance on integration architecture, advising on authentication models, data transformation, rate‑limit management, and error handling. Collaborate with Sprinklr’s ecosystem of architects, product managers, and sales teams to validate integration designs and ensure they reflect Sprinklr’s current connector capabilities and roadmap. Support RFP responses and technical documentation related to platform design, integration architecture, data security, and compliance. Serve as a subject‑matter expert on Sprinklr’s integration taxonomy – distinguishing and articulating the value of dedicated connectors, configurable import/export capabilities, webhook‑based integrations, and custom API integrations built via the Developer Platform. Act as a trusted technical advisor who can translate Sprinklr’s integration architecture into business value for CIOs, enterprise architects, and integration teams. Travel up to 40% of the time to customer engagements, industry events, and internal workshops. Qualifications Bachelor’s degree in Computer Science, Information Systems, or Engineering; Master’s degree preferred. 7+ years of experience in enterprise platform architecture with a focus on integration design, middleware, and API‑led connectivity across SaaS, cloud, and on‑premise environments. 5+ years of experience architecting and demonstrating integration solutions in a presales, solutions engineering, or technical consulting capacity, with a demonstrated ability to drive revenue impact. Deep expertise in enterprise integration patterns, including event‑driven architecture, RESTful API design, webhook orchestration, ETL/ELT pipelines, and bi‑directional CRM/CDP sync. Hands‑on experience with enterprise SaaS connector ecosystems such as CRMs, DAMs, lead management, workforce management, and customer feedback platforms. Familiarity with Customer Data Platforms (CDPs), Digital Asset Management (DAM) systems, and marketing automation platforms and their integration with engagement or CXM platforms. Strong knowledge of AI, automation, and ML frameworks, including large language models, NLP engines, and analytics services within customer engagement workflows. Proficiency with integration tooling and standards: REST/GraphQL APIs, OAuth2.0, SAML/SSO, JSON/XML, iPaaS platforms, and enterprise API gateways. Strong ability to perform deep discovery of a customer’s integration architecture and map it to Sprinklr’s platform capabilities, identifying quick wins, phased rollout paths, and long‑term extensibility. Excellent communication skills with the ability to present to and influence enterprise architects, IT decision‑makers, and C‑suite executives, translating technical concepts into business outcomes. Experience contributing to thought leadership via presentations, sales enablement, and community engagement. Strong knowledge of data privacy, compliance, and security frameworks (SOC2, GDPR, CCPA) as they relate to cross‑platform data integration. Benefits Competitive base salary of $146,000 – $244,000, complemented by discretionary bonus, commission, and equity plans. 401(k) plan with 100% matched company contributions. Flexible paid time off, holidays, generous caregiver and parental leaves, and vacation time. Life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Voluntary healthcare coverage available in countries where applicable. Equal‑Employment‑Opportunity Statement Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. #J-18808-Ljbffr Sprinklr Inc.