Housekeeping Supervisor

Job Description

Job Description

About Cabot

Cabot is the developer and operator of a diverse collection of residential, resort, golf, and master-planned communities. The portfolio includes the renowned Cabot Cape Breton in Nova Scotia, with two acclaimed World Top 100 courses (Cabot Cliffs #10 and Cabot Links #39) and 72 rooms of award-winning accommodation. It also includes the much-anticipated Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, Cabot Highlands in Scotland (Castle Stuart Golf Links ranks #72 in the World Top 100 courses), and most recently added Cabot Revelstoke. 

Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings, and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination-specific experiences and an unparalleled quality of service.

Cabot Citrus Farms

Cabot’s first U.S. destination, Cabot Citrus Farms, is on 1,200 acres of rolling land and will include Cabot’s signature combination of world-class golf, luxury accommodations, and real estate opportunities. Opening in 2023, Cabot Citrus Farms will feature two revitalized 18-hole courses, a par-3 course, a new clubhouse, and extensive practice facilities. The property is a 50-minute drive from Tampa and an 80-minute drive from Orlando. While close to urban amenities, the property sits in the central-west region of Florida aptly known as the Nature Coast. Visitors will delight in one-of-a-kind experiences including exceptional hiking, biking, and nature trails at neighboring Withlacoochee State Forest, spring-fed rivers and bountiful lakes at Crystal River, and world-class fishing in the Gulf of Mexico.

Position Overview

As the Housekeeping Supervisor, you are a key Cabot Citrus Farms team member and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You will be tasked with overseeing the overall look and feel of the property, maintaining cleanliness and organization throughout. Your knowledge of high-end resort cleanliness and housekeeping – combined with your attentiveness, efficiency, and commitment – will ensure that Cabot Citrus Farms remains a safe, clean, presentable, and enjoyable workplace and travel destination for our team members, partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot’s values and positively represent the Cabot brand, helping to set team expectations for the resort’s high standard and acting as an ambassador and role model of exceptional service.

• Maintains Housekeeping department minimum standards. Responsible for the hiring, training, and supervision of property housekeeping staff. Prepares work schedule for staff.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the Hotel, which requires continuous visual inspection of guestrooms. Complete the monthly quotas set of twice-yearly guestroom deep cleans and quarterly guestroom inspections. Evaluate the condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of rehab projects.
• Performs cleaning duties from time to time, when required in cases of emergency or staff shortage.
• Assists with the administration of the credit system, including employee scheduling to accommodate the business demands of the hotel.
• Assists with training of all housekeeper's attendants.
• Conducts daily audits of accommodations and public areas to ensure standards are maintained.
• Determines and reports the need for repairs or replacement of furniture or equipment and makes recommendations to the Executive Housekeeper.
• Makes recommendations to improve service and ensure more efficient operation.
• Sees that all housekeeping personnel are carrying out the duties assigned to them, as per the standards of the company.
• Models Cabot’s culture and exemplify our shared values on a day-to-day basis.
• Promotes teamwork and quality service through daily communication and coordination with other departments, particularly the Front Desk.
• Leads and trains Room Attendants and other Team Members to ensure their performance is to the expected Cabot standard.
• Plans and organizes all deep cleaning and cycle projects relating to guest accommodations.
• Supervises compliance with company policies and exercises performance management as needed.
• Ensures consistent adherence to Cabot standards through daily inspection of guest rooms, public areas, offices, and various storage areas throughout the hotel.
• Maintains the inventory of cleaning supplies, amenities, uniforms, and linen.
• Supervises and controls Lost and Found, maintains records, and liaises with the Front Desk to return packages to guests.
• Promotes teamwork within the department as well as a sense of fairness.
• Ensures that all staff in the housekeeping department know and understand safety procedures and effective reporting is maintained.
• Ensure all housekeeping staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency that may occur.

• Contribute to pre-opening responsibilities, including other duties as assigned.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends. 

Qualifications:

• Minimum of 1 year of housekeeping supervisor experience; preferably at a high-end resort.   
• Minimum of 3 years of housekeeping / public area experience.
• High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
• Proven ability to successfully lead and motivate colleagues.
• Proficiency with computer software including Microsoft Office Suite, Outlook, etc.

• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, and motivated, and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Strong conflict resolution/management and decision-making skills.
• Demonstrated ability to manage labor effectively.
• Effective training and facilitation abilities.
• Demonstrated ability to work with maximum accuracy, efficiency, and a high degree of attention to detail.
• Focus attention on guest needs, remaining calm and courteous always.
• Florida Driver’s License or ability to obtain one.
• Work flexible hours – weekends, evenings, and overtime as required.
• Excels in a team environment.

Physical Demands:

• Working in an outdoor environment (i.e.: sun, wind, rain)
• Ascending and descending stairs and ramps
• Must be able to stand and exert well-paced mobility for long periods- up to 5 hours at a time.
• Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks.
• Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions.
• Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies.

Our greatest asset, and the key to our success, is our team. By attracting the most caring, engaging, and driven people in golf and hospitality, we have developed an incredibly positive and exceedingly vibrant culture. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart.  Work hard and be nice to people - it's as simple as that!

If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!