Associate Operations Manager (Transportation Management)

Associate Operations Manager (Transportation Management)

The Associate Operations Manager plays a key leadership role within our Newport, KY Center of Excellence (COE), leading teams responsible for daily transportation operations, shipment execution, and customer support.

In this role, you will be responsible for driving operational performance, developing team members, and ensuring exceptional service delivery for customers. You will work closely with Operations, Carrier Management, and Client Engagement teams to support customer success, improve processes, and achieve key performance and financial objectives.

This position is ideal for a transportation or logistics professional who enjoys leading people, solving operational challenges, analyzing performance metrics, and driving continuous improvement in a fast-paced environment.

This is a full-time, hybrid position based out of our Newport, KY COE. The schedule is Monday through Friday, 8:00 AM 5:00 PM, with a hybrid model of 2 remote days (Monday and Friday) and 3 in-office days (TuesdayThursday). Some after-hours support may be required for escalations.

What the Candidate Will Do

• Lead, coach, and develop a team of Operations Specialists responsible for daily transportation execution and customer support.
• Monitor team performance and drive accountability for key operational metrics and service expectations.
• Conduct regular coaching sessions, performance discussions, and development planning with direct reports.
• Analyze weekly KPI trends and operational performance to identify opportunities for improvement.
• Partner with Carrier Management, Client Engagement, and Operations Leadership to resolve issues and support customer needs.
• Lead conflict resolution and complex problem-solving efforts related to transportation execution and service performance.
• Participate in customer-facing and internal meetings to review operational performance, service levels, and strategic initiatives.
• Support continuous improvement efforts through process reviews and operational efficiency initiatives.
• Review operational and financial reporting to ensure alignment with customer expectations and business objectives.
• Ensure accurate use of Transportation Management Systems (TMS), reporting platforms, and operational tools.
• Build strong relationships with internal stakeholders, customers, and carrier partners through professional and timely communication.
• Stay informed on transportation market trends and industry developments to support operational decision-making.

Basic Qualifications

• High school diploma required.
• 4+ years of experience in transportation, logistics, or supply chain
• 2+ years of people leadership experience.
• Experience using Transportation Management Systems (TMS) or similar operational platforms.
• Proficiency with Google Workspace (Docs, Sheets, Gmail, Slides) and Microsoft Office Suite.
• Strong understanding of transportation markets and various modes of transportation.
• Excellent communication, organizational, and problem-solving skills.

Preferred Qualifications

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or a related field.
• 5+ years of experience in transportation or logistics.
• 3+ years of people management experience.
• Advanced proficiency in Microsoft Office Suite and/or Google Workspace.
• Experience working with reporting tools, business intelligence platforms, and operational dashboards.
• Experience using Tableau for performance reporting and analysis.
• Proven ability to coach, develop, and motivate high-performing teams.
• Experience leading continuous improvement initiatives within a transportation or logistics environment.