IT SPECIALIST

Summary

There is one vacancy available in one of the following duty location: Kansas City, Missouri.

This position is located at Office of the Chief Information Officer, Infrastructure Operations Division.

This is not a remote position. You will be required to be in your duty station office per CEC telework policy.

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Duties

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As an IT SPECIALIST, you will:

• Administer and manage core Microsoft 365 services ( examples include Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID ).
• Perform configuration, monitoring, policy administration, and system level maintenance across the USDA Microsoft 365 enterprise.
• Implement configuration changes and feature updates following established change control procedures to ensure secure, compliant, and consistent platform operations.
• Provide proactive monitoring and Tier 2/3 troubleshooting for authentication issues, Conditional Access, MFA enforcement, service outages, identity failures, and workload to workload integration problems.
• Administer identity and access management functions including role assignments, PIM, Conditional Access policies, and least privilege governance. Support records management, retention, eDiscovery, and compliance workflows in alignment with federal and USDA security requirements.

Requirements

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Conditions of employment

Key Requirements:

1. Please refer to "Conditions of Employment."
2. Must be a U.S. Citizen or U.S. National.
3. CEC offers alternative/flexible/telework schedules for eligible position.
4. All new hires will be required to comply with federal ethics laws. A review of financial or other interests may be conducted to determine if they create any real or apparent conflict of interests with official job duties.

Qualifications

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience

Specialized Experience for the GS -13: Specialized experience is one year of experience at the GS-12 level, or equivalent that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is defined as experience:

- Managing and maintaining enterprise applications and infrastructure services supporting the end user environment in an Information Technology organization; AND

- Demonstrating systems administration across the Microsoft Government Community Cloud (GCC) enterprise with

experience in IT disciplines (such as Administration and management of core Microsoft 365 services like Exchange Online,Teams, SharePoint Online, OneDrive, and Entra ID ); AND

- Demonstrating the ability to Identify and investigate in depth problems/issues and recommends corrective actions; AND

- Supporting incident resolution (examples include using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, assisting and providing direction to junior support staff for escalated issues).

In addition to meeting specialized experience, at the GS-13 level, individuals must have the IT-related experience demonstrating each of the following competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations

6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Education

This job does not have an education qualification requirement.

Additional information

OTHER INFORMATION:

• We may select from this announcement or any other source to fill one or more vacancies.
• This is a non-bargaining unit position.

CONDITIONS OF EMPLOYMENT:

• All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• A one year probationary period may be required.
• Must successfully complete a background investigation.
• Pass a pre-employment security investigation
• Public Trust - Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service Systemor are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• Must obtain a valid state driver's license and maintain a valid license while you occupy the position.
• Must be able to lift up to 50 pounds.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Under the Fair Chance Act, agencies are not allowed to request information about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified information; assignment to national security duties or positions; acceptance or retention in the armed forces; or recruitment of a Federal law enforcement officer. An applicant may submit a compliant or any other information related to an organization's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the date of the alleged noncompliance. To make a Fair Chance Act inquiry or complaint, send an email with the appropriate information to View email address on click.appcast.io, subject line: Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.

Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.