Hardware Technician

Required Skills & Experience

Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, Telecommunications, Business, or a related field. Equivalent experience and certifications may be considered in lieu of a degree.\n6+ years of experience supporting audio/visual systems, video teleconferencing technologies, or related communications platforms.\nExperience installing, configuring, maintaining, and troubleshooting enterprise A/V and VTC systems.\nStrong knowledge of audiovisual systems, signal flow, conferencing technologies, acoustics, and integration with enterprise networks.\nExperience supporting secure communications environments with strict security and compliance requirements.\nDemonstrated leadership experience managing projects, coordinating stakeholders, and driving technical initiatives.\nExcellent verbal and written communication skills, including the ability to communicate technical concepts to both technical and non-technical audiences.\nActive Top Secret Clearance, will be obtaining CI Poly

Nice to Have Skills & Experience

2+ years of experience supporting federal government, Department of Justice, Intelligence Community, or other highly secure environments.\nHands on experience with Crestron AV systems\nIndustry certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, or similar A/V certifications.\nExperience supporting executive-level meetings, special events, and mission-critical communication systems.\nFamiliarity with zero-trust architecture principles and cybersecurity best practices related to enterprise collaboration technologies.\nExperience supporting large-scale A/V modernization efforts, technology refresh initiatives, or enterprise-wide deployments.

Job Description

Insight Global is seeking a Senior Audio/Video Technician to support a critical program with the Federal Bureau of Investigation (FBI). This role will provide lifecycle support for enterprise audio/visual (A/V) and video teleconferencing (VTC) systems across classified and unclassified environments. The Senior Audio/Video Technician will serve as a technical lead, ensuring secure, reliable, and scalable collaboration capabilities that support mission-critical operations. The ideal candidate brings deep expertise in enterprise A/V technologies, strong troubleshooting skills, and experience operating in highly regulated, secure environments.\n\nResponsibilities:\n\nLead the installation, configuration, testing, maintenance, and troubleshooting of complex A/V and VTC systems across enterprise environments.\nServe as the technical lead for technology refreshes, system upgrades, and new capability deployments.\nEvaluate system performance, diagnose issues, and recommend improvements to enhance reliability and user experience.\nSupport high-visibility meetings, presentations, and events requiring secure audio, video, and collaboration technologies.\nPartner with government stakeholders, engineers, and cross-functional teams to deliver solutions aligned with mission requirements.\nDevelop and maintain technical documentation, installation procedures, equipment inventories, and standard operating procedures.\nMentor junior technicians and provide technical guidance to support team development and operational excellence.\nEnsure compliance with security requirements, operational standards, and zero-trust architecture principles.\nResearch and evaluate emerging A/V technologies to improve enterprise collaboration capabilities.