Special Acknowledging Clerk I

Special Acknowledging Clerk I

Composes letters in reply to special correspondence from donors addressing concerns and/or answering requests for information by performing the following duties:

• Reads and sorts incoming correspondence.
• Prepares donations for scanning and deposit.
• Researches donor questions/problems, routes issues to the appropriate personnel and performs necessary follow up.
• Provides acknowledgement for non-monetary donations (i.e. donations received by the clothing room)
• Provides written responses to donor questions/comments
• Processes transactions that require special handling or posting, and other designated funds in the database.
• Prepares correspondence using the database and word processing software.
• Creates commonly used form letters and paragraphs for the Specials area.
• Uses e-mail to correspond with donors, companies and other staff.
• Prepares necessary documents/labels for special handling of donor fulfillment requests.
• Maintains donor files and records for audit purposes.
• Trains as back-up to the Special Acknowledging Clerk II duties
• Answers donor phone calls.

* Assists other Development department areas when needed.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of, or the ability to learn the following computer programs:
• Portfolio Database
• Word
• Excel
• E-mail
• Google Chrome
• Internet Explorer
• Must possess a good command of the English language and have solid writing and spelling skills.
• Ability to read and compose sentences, paragraphs, letters, short correspondence and memos in a timely manner.
• Possess good problem solving and reasoning skills.
• Must be able to work effectively with different types of people and personalities.
• Willingness to work overtime, if needed, holidays and weekends.
• Ability to effectively communicate and present information in one-on-one situations with other employees and donors.
• Respects the teachings of the gospel of Jesus Christ in private, personal, and public life.
• Commitment to the mission of the Roman Catholic Church in Native American education.
• Sensitivity to and appreciation of Native American people and their cultures.
• Ability to serve as an appropriate role model for students.

None required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for most of an 8 hour day in front of a computer screen and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.