IT Manager

• Leadership of the help desk function for a distributed workforce across two primary sites (Washington, USA and Ahmedabad, India) and remote workers around the world, including service expectations the business can hold us to.
• Microsoft 365 administration: Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview and Defender.
• Identity and access administration: on/offboarding, access changes, group and role design, privileged access controls.
• Endpoint fleet: procurement, build standards, configuration, patching, recovery and disposal.
• Vendors, contracts, licensing and assets: renewals, third-party risk review, and a clear picture of what we own and what it costs.
• Business continuity for internal systems: backup, restore testing, documented recovery expectations.
• Security operations: vulnerability monitoring and remediation, logging, and an incident response process you have rehearsed, not just written.
• Projects and documentation: upgrades, improvement initiatives, and standards that let someone else run this without you.

What makes this role different

• Infrastructure as code, version control and repeatable deployment as normal practice.
• A safe, documented path for teams to run what they build, and a reasoned no when it does not fit.

• You must have fluency with at least one formal control framework, and the judgement to tell a control's intent from its paperwork.
• You should be able to demonstrate identity-centered thinking: least privilege, scoped access, risk minimization.

• You must have a hands-on familiarity with modern AI tooling, and an active interest in how fast it is developing.
• The role will be frequently faced with requests that carry risk, so you must possess the instinct to describe what safe would look like rather than to refuse it or wave it through.

Technology and Tools

• A technical decision you would make differently now, and what changed your mind.
• How you decide whether to buy something, run it yourself, or decline the request.
• An internal tool that needs to reach a real system on someone's behalf. What would safe look like, and how would you decide?

Our environment

• Entirely cloud-hosted, with only minimal lab hardware.
• A Microsoft organization: Azure and Entra underpin identity and infrastructure.
• ISO 27001, SOC 2 Type II, HIPAA obligations, GDPR in scope.

• Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field highly desired.
• The person for this role will have progressively responsible IT experience.
• This IT Manager will have experience managing small teams, vendors, projects, and technical teams.
• Experience supporting corporate IT infrastructure and business applications.
• Experience leading system implementations, migrations, upgrades, and operational improvements.
• Experience with M365 administration, ISO, SOC, and GDPR required.
• Experience implementing generative AI or automation solutions.

• The offered pay range for this position is $140,000 - $185, 000 per year depending on experience.