Senior CX Journey Architect
6AM City, LLC
6AM City, LLC is seeking a Senior CX Lead to own and continuously improve specified stages of the customer journey across touchpoints. You will drive cross-functional collaboration with Contact Center, Retail, and Digital teams, ensuring VoC insights inform action and governance. The role emphasizes ownership, accountability, and executive-level CX reporting. The ideal candidate will lead complex CX initiatives from concept through delivery, align leadership on milestones, and maintain a #J-18808-Ljbffr 6AM City, LLC
Vacancy posted 5 days ago
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