the D - Hotel - Supervisor

Hotel Supervisor

Directly responsible for the daily coordination of the front of the house, including the bellmen and front desk agents. Also, responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest's needs and resolves guest's problems. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.

Responsible for practicing, supporting and promoting the Company Service Standards at all times

Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments

Assisting agents in creating accurate reservations and checking guests in and out

High level of attention to detail, urgency and accommodation

Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris

Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general

Identifying guests with special needs to ensure the protection of the company assets and best guest service possible

Observe and report unusual or suspicious behavior

Ability to communicate effectively with guests, team members and management in both written and verbal form

Have basic math skills and be computer literate

Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures

Must have basic knowledge of Microsoft Office, Outlook and Internet

Must be able to work any day of the week and any shift to include weekends and holidays

Must be able to establish and maintain effective working relationship with team members and guests

Must be at least 21 years of age

A Bachelor's Degree or at least one year of professional experience in Hospitality

Bachelor's Degree in Hospitality preferred

2 years front desk experience

Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols

Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift

Manual dexterity to operate job related equipment

Work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke.

Tasks performed from a sitting or non-sitting position

Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and guests

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).