Senior Release of Information Specialist

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.SummaryThe Release of Information Senior receives, analyzes and processes incoming requests for distribution of Moffitt patient medical records in a timely manner, including the gathering of accurate information necessary to verify the validity of the request to ensure the proper authorization to release has been received. Requests are then sent securely to various healthcare providers or entities for the provision and coordination of health care services. This position is responsible for sorting and facilitating requests received in-person, or via telephone, email or fax, enters requests into the ROI systems and is responsible for explaining forms, processes and answering any questions from the requesters. All steps in the Release of Information process are conducted in a manner that ensures and promotes patients' rights to the privacy of their protected health information and that complies with all regulatory requirements, institutional policies, Federal and State laws.Provides coverage for all areas of Release of Information, including Patient-Facing locations. Processes PACS Radiology Imaging requests at Patient-Facing locations and maintains expertise in the processes of releasing medical records for all release requests.In addition to assisting with the training of new hires, and cross-training within the department, this position supports the ROI team with on-going training, research, problem solving and analysis, assists with escalation issues and sensitive situations, while working to mitigate any risks from the release of records for complex requests.The Release of Information Senior provides daily support to the ROI Supervisor by monitoring task queues, workflows, maintaining updated training tools and job aides, and helping to coordinate schedules. Works independently, with minimum supervision, handling diverse situations, and acts as a liaison with internal Moffitt departments.Minimum Education:High School Diploma/GEDMinimum Experience Required:Minimum of four (4) years' experience in release of informationMinimum Skills/Specialized Training Required:Must have knowledge of medical terminology.Must be proficient in Windows, Microsoft Office and Outlook and possess data entry skills.Exceptional customer service skills are mandatory, with the ability to multi-task while answering a high volume of incoming calls, on an ACD line, relating to requests to release Protected Health Information, or assisting in a patient-facing environment.Must be able to multi-task and meet deadlines while shifting priorities.Demonstrates the ability to work within established procedures.Exhibits effective problem-solving skills including the ability to identify problems, research, collect and interpret data and facts and draw conclusions.Is trained in de-escalation techniques.Preferred Experience:Experience in Release of Information, or medical records, with HIPAA knowledge, or Health Information Management credentials. Knowledge and experience working with Cerner applications and PACS software.Salary Range$19.65 - $29.94Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.Moffitt Career SiteIf you have the vision, passion, and dedication to contribute to our mission,then we have a place for you!1. Equal Employment OpportunityMoffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.2. Reasonable AccommodationFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Read more information about your EEO rights under the law.Transparency in Coverage Rule #J-18808-Ljbffr