Senior Solutions Engineer - MSP & AI Automation

The Role We are looking for a senior MSP generalist who is genuinely AI-forward. This is a hands-on engineering position with consulting capability—not a consulting position that happens to know technology and not a pure AI-development role. The right person can understand a customer’s business problem, work directly with the customer, collaborate with the FitNetworks team, develop a practical technical recommendation, execute the work, communicate progress, and finish what they own. This person should be comfortable leading technical customer conversations independently while still knowing when to involve other engineers and leadership. Over time, the role may grow into broader technical leadership or technical account responsibilities based on capability and team needs. About FitNetworks FitNetworks is a managed service provider supporting organizations across the United States and Canada. We provide hands-on technology leadership, infrastructure, cybersecurity, Microsoft 365, networking, systems, and project services. We are a small, highly involved team where senior engineers have meaningful ownership and direct customer impact. What You'll Do Own and execute senior-level MSP projects and escalations across Microsoft 365, identity, endpoint management, networking, firewalls, servers, virtualization, security, backup, and related infrastructure. Lead technical discovery, project, and solution conversations directly with customers and translate technical concepts into clear business language. Investigate customer requirements, develop recommendations, collaborate internally on the approach, and bring forward solutions that are substantially ready for approval and execution. Design and implement practical AI and automation solutions using tools such as Microsoft Copilot, Copilot Studio, ChatGPT/OpenAI technologies, Power Automate, agents, APIs, scripting, and related platforms. Identify business processes where AI or automation can create meaningful value—and recognize when a simpler deterministic solution is better. Manage technical dependencies, risks, scope, customer expectations, documentation, and project follow-through. Troubleshoot complex issues systematically and involve teammates appropriately without surrendering ownership. Mentor less-experienced technicians by teaching reasoning and helping them become more independent. Contribute to a collaborative technical culture built around confidence without ego, urgency without recklessness, and direct but respectful communication. What We’re Looking For Approximately 5–7+ years of strong hands-on MSP experience supporting multiple client environments. Exceptional candidates with somewhat less experience may still be considered. Broad senior-level experience across Microsoft 365 / Entra / Intune / Defender, networking, firewalls, Windows Server / Active Directory, and security. Working knowledge of virtualization, backup/disaster recovery, and scripting/automation. Experience independently leading customer-facing technical conversations and project meetings. Proven project implementation experience—not just escalation support or advisory work. Practical AI/automation implementation experience in a real business environment. Daily use of ChatGPT or Copilot alone does not meet this requirement. Ability to move quickly, make sound decisions with incomplete information, avoid unnecessary overengineering, communicate blockers early, and finish work. Ability to disagree professionally with other strong technical people, receive feedback, ask for help appropriately, and support the final team decision. Excellent written and verbal communication with the judgment to know how much detail a customer or teammate actually needs. AI & Automation Experience At minimum, we are looking for an AI/automation implementer: someone who has built useful workflows, agents, integrations, or AI-assisted business processes used by others. Advanced experience with APIs, Azure OpenAI or other hosted LLM APIs, RAG/retrieval, Python, vector search, private/local LLMs, or custom applications is highly valued but does not replace strong MSP breadth, customer skills, or teamwork. The Person We’re Looking For Consultant / relationship builder: customers trust you and understand you. Driver / executor: you create momentum and do not require constant follow-up. Team player / mentor: you share knowledge, help others improve, and do not become an island. Architect / thinker: you can design sound solutions without turning every problem into a science project. Collaboratively confident: you can stand your ground with another senior engineer without becoming combative or passive. Coachability and humility: you can be wrong, adjust, and keep moving. Work Location & Schedule This is a primarily remote U.S.-based salaried position. Candidates in Pacific or Mountain time zones are especially encouraged to apply, but location is not a substitute for fit. Because FitNetworks supports customers across U.S. time zones, the role requires professional schedule flexibility, including occasional early mornings, evenings, maintenance windows, and participation in FitNetworks’ After-Hours Coverage rotation. Travel & Client Requirements Occasional travel to customer locations, including overnight travel when required. Valid driver’s license and ability to meet job-related driving/travel requirements. Reliable transportation for local client visits when required. Ability to complete job-related background screening and meet customer site-access requirements, subject to applicable law and reasonable accommodation. Compensation & Work Environment Base salary: $125,000–$145,000, depending on experience and overall fit. FitNetworks is fully remote and offers flexible PTO, meaningful schedule flexibility, technical autonomy, direct customer impact, and the opportunity to help shape an emerging AI/automation consulting capability. FitNetworks does not currently provide employer-sponsored medical, dental, or retirement benefits. We recognize that this differs from the compensation structure offered by other employers, and we have intentionally positioned the salary range for this role at a higher level to help account for that difference. Who Should Not Apply Engineers who prefer to work alone and view collaboration as interference. Candidates who are technically strong but uncomfortable leading customer conversations. Candidates looking primarily for architecture/consulting work rather than hands-on implementation. People who require highly detailed instructions before they can move work forward. Engineers who routinely choose perfection over progress or overengineer straightforward problems. Candidates whose AI experience is limited to personal use of ChatGPT/Copilot without implementing business solutions. Candidates seeking a strictly predictable 8-to-5 schedule with no after-hours or maintenance-window responsibility. What Success Looks Like Within the role, FitNetworks should be able to trust you with both our technology and our customers. You should be capable of independently moving technical work forward, collaborating with the team on consequential decisions, representing FitNetworks professionally, and making the people around you better.