Loan Servicing Specialist

Job Type


Full-time

Description

POSTION SUMMARY

The Loan Servicing Specialist I performs various activities within the Loan Administration department.

ESSENTAIL DUTIES AND RESPONSIBILITIES

• Regular onsite attendance

• Ability to work well with others in a team environment

• Provides accurate, efficient and exceptional customer service to both internal and external customers

• Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines

• Satisfactorily completes all training required for the position

• Maintains accurate and timely records for incomplete loan documentation

• Ensures proper maintenance on loan accounts

• Audits new loan files for proper documentation

• Oversees escrow accounts on loans for taxes and insurance and performs escrow analysis

• Prepares real estate tax payments to various counties semi annually

• Process monthly Mortgage Insurance and Force Plan Insurance Billings

• Maintains monthly Flood Zone Reports

• Services sold secondary market loans according to investor guidelines

• Processes garnishments and tax levies

• Assist with the daily servicing functions of resolving issues either by direct telephone contact with borrowers, branch and customer support center personnel

• Contacts delinquent account customers by mail, confers with customer by telephone to secure payment.

• Prepares reports, enters data, sorts and files correspondence

• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED) required; one to three years related experience.

LANGUAGE SKILLS

Ability to read, comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER QUALIFICATIONS

Computer Skills: Working knowledge of computers and the internet. Basic functions using Microsoft Word and Excel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

WORKING ENVIRONMENT/CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No hazardous or significantly unpleasant conditions (such as a typical office)

Noise level is usually quiet.