Business Operations Associate

Business Operations AssociateSan FranciscoPosition Summary: Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable child care providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.Wonderschool is seeking a highly strategic and results-driven Business Operations Associate to play a key role in supporting the executive team and driving business efficiency across the organization. This position will provide high-level operational support, including overseeing key business initiatives, managing complex projects, streamlining internal processes, and acting as a liaison between senior leadership and departments. The ideal candidate will combine strong operational expertise with a high level of initiative and leadership skills.Responsibilities:Strategic Oversight: Support senior leadership (CEO/Executive Team) in developing and executing business strategies. Assist with setting organizational goals, tracking progress, and ensuring alignment across departmentsCross-Functional Leadership: Act as a point of contact between senior leaders and various departments (e.g., HR, finance, marketing, operations), ensuring smooth communication and effective project execution across teamsProject & Initiative Management: Oversee and manage key business projects from inception to completion, ensuring that goals are met on time, on budget, and with high quality. Manage project timelines, resources, and stakeholder expectationsExecutive Support: Provide high-level operational support to the executive team, including preparing presentations and reports and ensuring alignment on priorities.Process Optimization: Identify inefficiencies in workflows and propose process improvements to enhance operational performance across teams. Streamline internal processes to support business growth and scalabilityPerformance Metrics & Reporting: Create and monitor key performance indicators (KPIs) to assess business performance. Regularly report insights to the leadership team and recommend actionable steps based on data-driven analysisProblem Solving & Decision Support: Proactively identify business challenges and operational bottlenecks. Work directly with leadership to find solutions and implement changes that improve the overall business performanceOrganizational Alignment: Foster alignment between departments and the executive team, ensuring that organizational priorities are clearly communicated and executed at every level. Lead cross-functional meetings and initiatives to drive focus and collaborationRequired Qualifications:2+ years of experience in management consulting, investment banking, venture capital, business operations, or a strategic role at a high-growth startupMust have strong leadership and team-building skills; and ability to collaborate cross-functionally in an effective mannerStrategic thinker with the ability to see the big picture and make decisions that drive the business forwardDemonstrated ability to build and automate with AI toolsExpert MS Excel / Google Sheets skills - candidate should be comfortable with financial modeling and working with large amounts of data5-6 days a week in office in Rincon Hill, San Francisco, with travel as neededWhat We Offer:Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependentsWifi, Employee Wellness, and co-working space reimbursements offered to all employeesA flexible PTO plan, paid holidays, and mental wellness daysHighly competitive parental leave policies, eligible to qualified individuals after 6-months of employmentAn autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals