Sales Support Coordinator

Job Description As a Sales Support Coordinator at Taylor & Francis Group, you will serve as an essential link between the Sales Team, Customer Services, Finance, and our customers. This role is a key part of the Print Sales Team, supporting sales across all subject areas. Responsibilities Manage the Sales Support inbox, handling queries, help requests, report requests, and processing orders. Build, produce, and disseminate reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations. Proactively manage customer enquiries, ensuring timely and satisfactory outcomes. Administer and optimize digital systems (BMIS, ISIS, Salesforce) and related T&F systems. Liaise with internal and external stakeholders as required (e.g., LSC, Credit Control) to ensure smooth operations. Provide support to Sales Support Coordinators as needed. Create and maintain detailed training guides/work instructions for sales support tasks. Report periodically to Sales Operations Manager on current business environment, raising or escalating issues. Prioritize tasks aligned with business needs, fostering a collaborative team environment. Encourage team innovation, use insights for improvement, and reflect on outcomes for future learning. Perform other duties as assigned. Qualifications Experience in publishing or sales support environments. Intermediate knowledge of Microsoft Office and T&F specific systems (e.g., BMIS, ISIS, Salesforce, Bazingawhere appropriate). Understanding of roles within the publishing industry and awareness of overseas markets and cultural differences. Knowledge of system administration and process optimisation. Proficiency in commercial awareness and market understanding. Awareness of industry trends and best practices. Strong analytical thinking, problem‑solving skills, and a proactive approach to process improvement. Exceptional attention to detail. Clear and professional written and verbal communication, with excellent grammar and spelling. Ability to build and maintain effective relationships across teams and geographies. Exceptional organisational and prioritisation skills, with the ability to multi‑task and focus on high‑priority tasks. Positive, flexible, and 'can‑do' attitude, with a willingness to learn new systems and software. Commitment to ethical standards and delivering excellent customer experience. Benefits Hourly rate of $27.47 (~$50,000 annually) Excellent work/life balance with a flexible working culture. 10 paid sick days. 15 days paid annual leave per year plus an extra day off for your birthday. 3 additional discretionary days for the holiday season each year. Up to 4 weeks of paid parental leave. Medical, vision, and dental benefits. 4 volunteer days per year. 401(k) with employer match. Seasonal social and charitable events. Application Information You must have the right to reside and work in the United States. This hybrid role requires the successful candidate to be on site 3 days per week at our Boca Raton office. Closing date for applications: 13 July 2026. Applications will be reviewed and interviews conducted on a rolling basis. Equal Opportunity Employer Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit based factors. #J-18808-Ljbffr