Parts Counter Associate

Location 6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581 General Summary Under general supervision, responsible for assisting technicians with determining the correct part number(s), locating parts, receiving parts into inventory, distributing parts to customers (both internal and external), proper documentation of all transactions, returning incorrect or defective parts to vendors, inventory control and maintenance, OSHA/EPA compliance, and exceptional customer service. Principal Duties and Responsibilities Provide customers (both internal and external) with the correct part(s) for their vehicle. Locate and receive shipment of parts. Receive parts into inventory. Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels. Control service supplies to minimize waste. Allocate parts in the AutoMation system. Return incorrect and/or defective parts to parts vendor or manufacturer. Meet all requirements of OSHA/EPA guidelines. Provide exceptional customer service at all times. Complete duties as assigned by Leads and Managers. Job Specifications Accountable to Associate 1 Competency Model. Complete Supply Associate Workstation Certifications. Read, interpret and transcribe data to maintain accurate records. Demonstrate intermediate computer skills, including spreadsheet knowledge. Work with and through other associates and vendors. Perform multiple duties in a high-energy, fast-paced working environment. Lift objects that weigh as much as 50 lbs. Understand numeric filing system. Speak and listen effectively in dealing with customers/associates, both in person and over the phone. Complete CarMax provided training including new associate training – Operations, KRONOS training, and parts process specific training. Working Conditions Primarily indoor work environment; may include working at times in noisy and/or inclement weather conditions. Requires walking or standing for extended periods of time. Wears CarMax clothing (acquired through company) at all times while working in the store. Follows all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. Adheres to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance. Hourly Rate $24.50 - $24.50 Benefits CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. Receive 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Full‑time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. #J-18808-Ljbffr