Family Care Specialist

Our Promise to You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better. Benefits and Perks Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403‑B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well‑being Resources Mental Health Resources and Support Pet Benefits Schedule and Location Schedule: Full time Shift: Day (United States of America) Address: 900 WINDERLEY PL City: MAITLAND State: Florida Postal Code: 32751 Job Description SHIFT - M-F 8:30‑5, with some weekend and night events Collaborates with Family Services Support Coordinators to deliver a compassionate continuum of care for both organ and tissue donor families, as well as OurLegacy spirit families. Provides or assists in providing onsite support to donor families and hospital staff through withdrawal process, memory making, and Honor Walk activities. Connects with families, post‑donation through phone calls to assess grief needs and offer appropriate companioning, including providing necessary community referrals. Plans and leads grief support meetings and programming. Ensures timely development and distribution to donor families of donation follow‑up materials, and other time‑sensitive mailings. Facilitates communications between OurLegacy donor families and recipients. Maintains an inventory of current library of grief literature and list of appropriate community‑based offerings to support families. Partners with Public Relations staff to organize and support opportunities for family gatherings and remembrance. Participates in OurLegacy meetings and quality improvement initiatives. Stays abreast of donor family aftercare education offerings through participation in national conferences, webinars, and council activities. Represents OurLegacy in a professional manner including personal appearance and communication with fellow colleagues and external partners. Knowledge, Skills, and Abilities Proven effective at establishing rapport and working relationships with diverse groups and personalities both remotely, via phone, email, and in person. Ability to handle difficult situations with poise and professionalism (telephone, correspondence, email, and in person). Excellent written and verbal communication, proofreading and composition skills, including knowledge of appropriate formatting and styles for correspondence, reports, and related items. Ability to offer 1:1 companioning sessions for donor families. Ability to create meaningful ongoing grief support during all phases of the donation process including onsite hospital processes. Proficiency with Microsoft Office including Word and Excel. Ability to write, read, and speak Spanish (Preferred). Education Bachelor's [Required] Master's [Preferred] Field of Study Communication or education‑related field or social work. Communications‑related field (public relations, marketing, journalism, etc.). Work Experience Experience in health communication [Preferred] Grief support experience [Preferred] Social work experience [Preferred] Licenses and Certifications Clinical Social Worker License (LCSW) [Preferred] Physical Requirements Physical Requirements: Pay Range $49,307.53 - $91,705.34 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at Florida Care Provider Background Screening Clearinghouse : Equal Opportunity Statement This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth Orlando