Network Technician - Advanced

Network Technician - AdvancedLocation: Anderson, SC - 29625 Duration of the Contract: 12 months Daily Responsibilities:Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.Required Skills:5+ years IP Network Troubleshooting3+ years DNS configuration3+ years Understanding of monitoring tools (Splunk, SolarWinds)2+ years ServiceNow ITSM Tool2+ years Server Batch Scripting2+ years Cisco Network Tools (ISE, Catalyst)2+ years Technical writing experiencePreferred Skills:Understanding of Mainframe batch processingPython ScriptingAnsible knowledgeLeadership skillsStrong customer serviceSelf-managementAbout Us: InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company. InterSources