Lead Valet & Guest Experience Supervisor

Houston, United States | Posted on 05/21/2026 United Valet Service is seeking a Lead Valet to oversee daily valet operations at an upscale restaurant in Houston. This role serves as the on-site point of accountability, ensuring service standards are executed consistently while supporting, directing, and holding the valet team to a high level of performance. This is a working leadership role. You will be actively parking vehicles while managing flow, guest experience, and team execution in real time. Key Responsibilities Lead and direct valet team during each shift to ensure smooth and efficient operations Set the tone for guest experience by modeling proper greeting, urgency, and professionalism Manage traffic flow, staging, and vehicle retrieval to minimize wait times Monitor team performance, including appearance, phone usage, and service standards Ensure proper key control, ticket handling, and vehicle tracking at all times Address guest concerns or service issues on the spot and elevate when necessary Train new valet drivers on procedures, safety, and hospitality expectations Communicate with restaurant management and United Valet Service leadership as needed Ensure the valet stand and surrounding areas are clean, organized, and presentable Requirements Minimum 3 years of valet experience required Prior leadership or supervisory experience preferred Must be able to drive automatic and manual transmission vehicles Strong operational awareness and ability to manage high-volume service Professional, composed, and decisive under pressure Excellent communication and team leadership skills Valid driver’s license with a clean driving record Ability to work evenings, weekends, and holidays Ability to stand, walk, and work outdoors for extended periods What We Offer Leadership role within a high-end hospitality environment Opportunity for advancement within United Valet Service Consistent schedule and team-oriented work environment Equal Opportunity Employer United Valet Service is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, disability, or any other protected status. #J-18808-Ljbffr Stratton Amenities