Desktop Support Engineer

Desktop Support Engineer

Clorox is the place that's committed to growth for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

As a Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support to end-users within Clorox. You will troubleshoot hardware and software issues, install and configure IT equipment, and ensure the smooth operation of desktops, laptops, printers, and other peripherals. The ideal candidate is a proactive problem-solver with excellent communication skills and a strong commitment to customer service.

In this role, you will:

• Provide on-site technical support and assistance to end-users, both remotely and in person.
• Diagnose and resolve hardware and software issues reported by end-users, ensuring timely resolution and minimal downtime.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment according to organizational standards and procedures.
• Collaborate with IT team members to troubleshoot complex technical problems and escalate issues as needed to ensure prompt resolution.
• Perform software installations, updates, and patches, ensuring compatibility and compliance with licensing agreements and security policies.
• Assist in asset management activities, including inventory tracking, asset tagging, and equipment procurement and disposal.
• Deliver training and guidance to end-users on the use of IT equipment and software applications, promoting best practices for data security and system performance.
• Maintain accurate documentation of support activities, including incident tickets, service requests, and technical documentation.
• Adhere to service level agreements (SLAs) and quality standards for response times, ticket resolution, and customer satisfaction.
• Document and report incidents, problems, and resolutions
• Ensure compliance with IT policies, standards, and best practices.
• Support end user computing activities and devices, such as mobile phones, tablets, and laptops
• Support collaboration activities, include A/V equipment support

What we look for:

• 4 plus years of desktop support experience required
• Proven experience in providing deskside support and technical assistance to end-users in a corporate environment.
• Strong knowledge of desktop operating systems (Windows, MacOS), Microsoft Office Suite, and common business applications.
• Experience with hardware troubleshooting, including desktops, laptops, printers, and peripherals.
• Familiarity with IT service management tools (e.g., ServiceNow) and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in non-technical terms.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a passion for delivering high-quality service and support.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Bachelor's degree in information technology, Computer Science, or related field preferred

Workplace type:

Onsite 5 days a week

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

Zone A: $88,700 - $165,900

Zone B: $81,300 - $152,100

Zone C: $73,900 - $138,300

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.