ServiceNow Architect

Title: ServiceNow Architect Location: Charlotte, NC (Need Onsite day 1, Hybrid 3 days from office) Position type: W2 contract Job Description We are seeking a highly skilled and experienced Architect ServiceNow SPM to configure and enhance the ServiceNow platform to support enterprise needs. The ideal candidate will take a leadership role in designing solutions across modules such as CMDB, Service Portfolio Management (SPM), Software Asset Management (SAM), Application Portfolio Management (APM)/EA , ensuring alignment with best practices and organizational standards. Responsibilities Architect, design, configure, and implement ServiceNow modules including CMDB, SPM, SAM, APM/EA. Customize and extend platform capabilities utilizing scripting, automation, APIs, and other ServiceNow development best practices. Develop and manage integrations with external systems such as SAP Ariba, cloud platforms, messaging systems, and other enterprise tools. Implement and maintain CMDB health and accuracy through normalization, reconciliation, and data certification processes. Map and enforce CSDM (Common Service Data Model) standards across all modules and business services to ensure data consistency and best practices. Support the creation, execution, and validation of test cases for UAT, SIT, and production releases. Collaborate closely with architects, business analysts, and client SMEs to gather requirements and propose scalable technical solutions. Develop comprehensive technical documentation, runbooks, deployment guides, and support materials. Provide technical guidance and mentorship to junior developers, ensuring adherence to architectural standards and coding best practices. Participate in deployment planning, cutover activities, and post-go-live stabilization to ensure smooth transitions and ongoing platform stability. Requirements Proven experience as a ServiceNow developer, with strong knowledge of SPM, CMDB modules. Extensive experience designing, configuring, and customizing ServiceNow applications. Strong scripting and automation skills (JavaScript, REST APIs, SOAP, etc.). Experience with integrations involving third-party systems such as cloud services and enterprise applications. Knowledge of CSDM standards and best practices for configuration management. Strong problem‑solving skills and attention to detail. Excellent communication skills with ability to collaborate across technical and business teams. ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, or other relevant certifications) are highly desirable. Preferred, But Not Required Experience with cloud platforms (AWS, Azure, Google Cloud) integration. Familiarity with ServiceNow’s Orchestration and automation capabilities. Knowledge of enterprise architecture and ITSM best practices. #J-18808-Ljbffr