Shift Manager

Shift Manager

The Shift Manager is responsible for overseeing store operations during assigned shifts, ensuring excellent customer service, efficient team performance, and compliance with company policies. This role acts as the manager-on-duty, providing leadership, resolving issues, and maintaining a safe, clean, and well-run store environment.

Key Responsibilities

• Supervise and support team members during assigned shifts
• Open and/or close the store following established procedures
• Ensure high standards of customer service and promptly resolve customer concerns
• Assign tasks and monitor employee performance throughout the shift
• Maintain proper staffing levels and adjust coverage as needed
• Enforce company policies, safety procedures, and loss prevention standards
• Ensure store cleanliness, organization, and merchandising standards are met
• Communicate shift updates, issues, and operational needs to store management
• Assist with training and coaching new and existing team members

Qualifications

• Previous retail, grocery, food service, or customer service experience preferred
• Prior supervisory or leadership experience strongly preferred
• Strong communication and problem-solving skills
• Ability to lead by example and remain calm in a fast-paced environment
• Basic math and cash-handling skills
• Ability to stand, walk, and perform physical tasks for extended periods
• Flexibility to work evenings, weekends, and holidays as required