Medical Support Assistant

Medical Support AssistantThe MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling and consult guidelines. Assignments at this level include, but are not limited to:Schedules routine and specialized appointments for the unit and with other units within the health care system, while ensuring proper sequencing.Performing clerical duties related to patient care and treatments such as admitting and discharging, travel arrangements, forwarding medication orders, work orders, and maintaining electronic medical charts.Responsible for performing a variety of duties including, but not limited to data entry.Notifying service administrative staff of supplies necessary to perform duties.Applying knowledge of medical terminology correctly in order to complete duties.Verifying and updating demographics including temporary addresses, insurance information, sharing caregiver information, and administrative clinical reminders.Effectively communicates, both verbally and in writing with internal and external sources.Coordinates consultations and referrals of patients to Specialty Services within the facility and outside the facility.Receives and relays a high volume of incoming and outgoing communication via telephone, fax, and email, from patients, staff and outside sources concerning a variety of medical, personnel, and administrative matters. Determines the nature of the inquiry and independently responds or routes to appropriate clinical staff in a timely manner appropriate to the urgency of the correspondence.Performs other duties as assigned.This announcement may be used to fill vacancies at any of the listed locations. Selections will be made as vacancies arise.Work Schedule: 8:00am to 4:30pm Monday through Friday and may vary - will be discussed during interviews.Telework: Not Available.Virtual: This is not a virtual position.Functional Statement #: 04215-F / Medical Support AssistantRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized