Field Quality Assurance & Training Specialist

About Advanced IPM Since 1981, Advanced IPM has been a trusted, family-owned pest management company serving California and Nevada with a commitment to exceptional service and integrity. Recognized as a Top 100 pest management firm nationally, we are committed to delivering exceptional service through our guiding principle of “Service Before Self”, fostering a supportive and growth-oriented environment for employees. As we continue to grow, maintaining consistent service quality, compliance, and employee development is critical. The Field Quality Assurance & Training Specialist plays a key role in supporting these efforts across all branch operations. This is a full-time, in-person position with regular travel to branch locations. Position Summary The Field Quality Assurance & Training Specialist supports the Technical and Safety Departments through field training, quality audits, and compliance oversight. This role partners with branch leadership and field teams to improve service consistency, strengthen technical skills, and ensure adherence to company standards and regulatory requirements. Job Responsibilities Will Include: Delivering training to technicians, sales teams, supervisors, and new hires through branch meetings, onboarding sessions, and ride-alongs Evaluating service quality through field observations and audits, and providing coaching and corrective feedback Auditing branch operations, service documentation, and material usage to ensure consistency and compliance Supporting high-profile accounts by identifying issues, recommending solutions, and improving service delivery Conducting safety audits and inspections to ensure compliance with company programs and regulatory requirements Assisting with incident investigations, root cause analysis, and corrective action implementation Reviewing reports (PURs, service data, audit findings) to identify trends and improvement opportunities Supporting the development and implementation of SOPs, training materials, and process improvements Partnering with branch leadership to drive accountability, performance, and continuous improvement Performing additional duties as needed to support day-to-day operations and company objectives Qualifications Required Experience in pest management, training, quality assurance, and/or compliance Strong knowledge of IPM (integrated pest management) practices and safety standards Excellent communication and coaching skills Strong organization and attention to detail Field Representative Branch 2 licensed Preferred Experience developing training programs andSOPs Knowledge of DPR, Healthy Schools Act, Food Safety and/or 3rd party audit standards Experience with audits, inspections, and/or root cause analysis Why Join Advanced IPM? At Advanced IPM, we invest in the safety, growth, and success of our employees. You can expect: Full-Time Employment Competitive Compensation Comprehensive Benefits: Medical, Dental, Vision, and Chiropractic Coverage Term and Whole Life Insurance 401K with Employer Match Vacation & Holiday Pay Professional Development & Continuing Education Leadership Training Opportunities for Long-Term Career Advancement Ready to lead a team and grow your career with Advanced IPM? Apply today. Advanced IPM is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, marital status, pregnancy, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other status protected by federal, state, or local law. Advanced IPM complies with the California Fair Employment and Housing Act (FEHA) and provides reasonable accommodations for qualified individuals with disabilities and applicants who need assistance during the hiring process. #J-18808-Ljbffr